Wouter A. Email & Phone Number

Dublin, County Dublin, Ireland

- Taking inbound calls, Emails, chats- Assisting customers completing their onboarding KYC /KYB verification- Identifying fraud trends and escalating to internal departments- Resolving general customer inquiries- Providing Team learning sessions to peers- Assisted the Mentoring team in mentoring & coaching new hires- Proactively recommend and educate customers about PayPal features and products. Including assisting small and medium businesses on how to optimize their… Show more - Taking inbound calls, Emails, chats- Assisting customers completing their onboarding KYC /KYB verification- Identifying fraud trends and escalating to internal departments- Resolving general customer inquiries- Providing Team learning sessions to peers- Assisted the Mentoring team in mentoring & coaching new hires- Proactively recommend and educate customers about PayPal features and products. Including assisting small and medium businesses on how to optimize their business strategy in tandem with PayPal- Showed flexibility in assisting different departments when needed- Used my training and experience to offer first contact resolution to our customersReceived training in:- Anti Money Laundering: KYC + KYB verifications- Limitations / Fraud investigations- Disputes and claims resolution- Business support- PayPal working capital product Show less

Belfast, Northern Ireland, United Kingdom

- Floor walking to support and answer queries from the team- Handling escalations from the team and liaising with PayPal internal teams. - Monitor trends and roots causes for volume spikes- KYC trained and experience with KYB / AML measures- Identifying fraud trends and escalating them to internal departments- Quality monitoring and delivering feedback- Certification and coaching of newly hired trainees- Experience with coaching methodologies - Help to resolve… Show more - Floor walking to support and answer queries from the team- Handling escalations from the team and liaising with PayPal internal teams. - Monitor trends and roots causes for volume spikes- KYC trained and experience with KYB / AML measures- Identifying fraud trends and escalating them to internal departments- Quality monitoring and delivering feedback- Certification and coaching of newly hired trainees- Experience with coaching methodologies - Help to resolve technical issues during work from home phase Show less

Belfast, Northern Ireland, United Kingdom

- Taking inbound financial calls, emails and chat- Delivering quality Customer Service to a high standard- Consistently met CSAT targets - Floor walking to support and answer queries from the team- Mentoring and training of new hires- Identifying fraud trends and escalations to internal departments- Experience with AML regulations and KYC/KYB handling