Wouter De Jonghe Email & Phone Number

Antwerp, Flemish Region, Belgium

Antwerp, Flemish Region, Belgium

Brussels Region, Belgium

Brussels Area, Belgium

The Digital Leaders Programme is an 18 months joint development programme between ORMIT and BNP Paribas Fortis to attract and shape BNP Paribas Fortis’s future digital leaders. For this ORMIT has set up a unique development programme which on the one hand focuses on challenging digital projects and on the other hand offers a unique development track with training, coaching and co-learning. The necessary elements to become a digital revolution leader.

Brussels Area, Belgium

My primary responsibility is to lead a success implementation of a new communication strategy in the department of Customer & Accounts of BNP Paribas Fortis.This implies to prioritize project tasks, manage timelines, maintain project plans and communicate status to stakeholders, project sponsors and senior management. During implementation I also aim to identify other opportunities in the department in order to work more efficient and eliminate more waste.

Brussels Area, Belgium

Big corporations, like BNP Paribas Fortis, achieve goals through projects that translate customer needs into new products, services, and profits. My responsibility as a business analyst was to make this happen for the enrollment process of new clients in an efficient and effective way.This includes:- Understand and improve the existing enrollment process- Identify stakeholders and their goals - Design and create the functional specifications - Brief the IT department- Implement the new features in the IT system

Brussels Area, Belgium

This lean project increased the efficiency of all performed controls executed by the department of 'Operational Permanent Control’, which is the supervisory authority of BNP Paribas Fortis.I was responsible for:- The start-up of the project - Carrying out field research- Identification of waste in the process - Collecting/ combining and analyzing of the field results - Diffusion of the best practices and efficient ways of working

Dilbeek

-Handle office interactions with outside visitors-Responding to complaints from customers and give after-sales support when requested-Inform clients of unforeseen delays or problems-Ensure the adequacy of sales-related equipment or material

Anderlecht

Welcoming and guiding customers through every step ofthe ordering, buying, test drive and handover process.

Sint-Pieters-Leeuw

For 4 years during the summer vacation, I worked at Makro, where I was retail assistant.

Master Of Science In Management, Business Administration And Management, General, Extended Master

Handelswetenschappen, Business/Managerial Economics, Bachelor

Master Handelswetenschappen, Business/Managerial Economics, Master