Wouter Kirstein Email & Phone Number

Birmingham, United Kingdom

United Kingdom

Providing specialist expertise on all Machine Gaming related matters ranging from operational best practices, product placement, mix and detailed game knowledge with the focus on championing the product across the estate and to continuously support operational Director and GM’s to help them maximize their Machine contribution within individual sites and on a national basis.

United Kingdom

Main objective of my role is to own and drive the strategic procurement and management of key gaming product and supporting systems to deliver GP growth through uplift in customer play and reduction of shrinkage in the business

National

To provide specialist expertise on all EGaming related matters ranging from operational best practices, product placement, mix and detailed game knowledge with the focus on championing the product across the estate and to continuously support operational RM’s and GM to help them maximise their slots contribution within individual clubs and on a national basis.

Working within a Group Machines Team across all electronic Gaming Products and all retail channels (LBO's, Bingo & Casino)

Nottingham, United Kingdom

•Playing a pivotal role in the management of all electronic gaming issues across all 27 Gala Casino’s in the UK and Gibraltar•Responsible for ensuring optimum customer service and support whilst remaining focused on statutory compliance •Effectively maximising performance through the implementation of game rotation as well as project managing pit moves and slots area layouts•Delivering period end reports to the Casino Director highlighting positive and negative performance as well as updating action plans to help maintain revenue growth•Providing management and support to other members of staff, identifying their training and development needs and conducting regular performance appraisals •Responsible for a wide range of equipment including analogue jackpots, electronic roulette, server based gaming content, AR wheels, chipping machines, shufflers, change machines and cameras on electronic roulette wheels •Working in close conjunction with suppliers to facilitate the delivery of new gaming content for the electronic gaming division •Proactively managing supplier relationships to ensure the highest standards of service deliver at all times including attending regular meetings to discuss new available products•Periodically analysing ER and jackpot performance, compiling action plans to address concerns and producing reports and spreadsheets highlighting performance

Durban Area, South Africa

•Responsible for overall operational management of Gaming Machine department•Appointed to control all finance, administration and business planning functions•Management of a retail and leisure operation producing 2.5M profit on a 4.5M t/o•Ensured highest standards of customer support, service and security performance•Leadership and management of a multi-skilled and cross functional team of 143 •Organising & controlling a 24x7x365 operation through a team of 5, 1st line managers•Ensured month end reports were accurate and completed to stringent deadlines•Improved operational performance to reduce costs and grow revenue by 18%•Handled planning, budgets, forecasts, targets and operational scheduling activities•Monitored operational performance, revenues, efficiency and general profitability•Ensured strict compliance with company's policies & statutory/regulatory obligations•Established training and appraisal programmes for the induction of new staff•Improved productivity performance and reduced costs in a retail & leisure unit•Led strategic review of the business to identify improvement opportunities•Assessed training requirements & devised & delivered appropriate programs•Coaching, mentoring, appraisal, training and development of key employees

•Managing the gaming department on a daily basis whilst running the entire hotel in the absence of the General Manager•Periodically reviewing Key Performance Indicators and developing budgets, forecasts, targets, strategies and operational processesKey Achievements•Successfully increasing overall productivity through effective business and operational planning•Developing and executing innovative sales and marketing strategies to facilitate business growth •Establishing formal systems and controls as well as reengineering core systems and processes

•Playing a pivotal role in the management of the slots department including compiling monthly financial reports, developing budgets, forecasts and targets and auctioning audit reports•Responsible for the management, training and development of a large, multi-skilled team of staff•Assisting with the management of human resources issues including handling formal disciplinary proceedings • Coordinating all advertising, marketing and promotional activities to attract new business for the hotelKey Achievements • Successfully improving purchasing efficiency through the evaluation and assessment of potential suppliers• Coordinating and planning an effective development strategy and resource deployment to improve efficiency

Bloemfontein Area, South Africa

National Service

Business Management, Marketing/Finance

Diploma In Land Use Planning, Agriculture