Wouter Van Duin Email & Phone Number

Amersfoort, UT, NL

Amsterdam, North Holland, Netherlands

• Tranformation of the global Packaging at Versuni, reducing dimensions, printing material and inbox material, resulting in XXmEUR savings on Sea Freight and Bill of Material and digital QR code for inbox manuals
• Implemented SAP4HANA in the European Market, driving efficiency and streamlining processes within Sales, Marketing, Order Management and Supply Chain
• Spearheaded Change Management initiatives to ensure smooth transitions and adoption of new technologies.

• Trained teams in Lean methodologies like problem solving and value stream mapping at Philips Domestic Appliances.
• Established a Daily Management tool for the European market to enhance operational efficiency.
• Provided and executed problem-solving coaching for Marketing, Sales, and Credit & Collections departments to drive performance improvements.

Amersfoort, Utrecht Province, Netherlands

Wageningen, Gelderland Province, Netherlands

Member of the Continuous Improvement Management Team________________________________________________________________Set up of:⇨ Customer Service Strategy⇨ Process Architecture ⇨ Service Implementation⇨ Organizational Change Management⇨ The People Side of Change ⇨ KPIs & SLA⇨ Customer Service Team⇨ Process Improvement Management⇨ Salesforce Service Cloud.

Almere Stad Area, Netherlands

Support the Operations department with:⇨ Lean Culture implementation⇨ Contact Center Management⇨ KPI and SLA setting and maintenance⇨ Process improvement⇨ Customer Service Change Management⇨ Avaya Contact Center application change and improvement⇨ Coaching of Contact Center teamleads and staff⇨ Project Management

⇨ Management Systems (ISO9001-2008 and Safety Management Sytems)⇨ SMEs⇨ Behavioural Change Management of Management and staff⇨ Training ⇨ Coaching⇨ Process improvement⇨ Customer requirements

Lelystad, The Netherlands

Founder_________________________________________Responsible for:⇨ Marketing and communication⇨ Stakeholder management with Ministry of Transport, Public Works and Water Management on requirements and standards of training ⇨ Continuous improvements of the learning plan for pilots in line with requirements of EASA⇨ Definition of required competences of.

Lelystad, The Netherlands

Main responsibilities⇨ Quality Management System for FTO design and implementation ⇨ ISO9001:2008 certification⇨ Safety Management System design⇨ Continuous improvement in line with ISO9001:2008 requirements, including training of staffEnd responsible for ⇨ Training program in line with EASA requirements⇨ Organizational Change Management⇨ Definition of.