Whitney Pannell Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Ensures timely collection of receivables and settlement of balances as assigned by following policies and procedures.Reconciles accounts by researching discrepancies, initiating disbursements and processing adjustments.Manages 700-800 line items to recover aged and past due payments for accounts. Works closely with other departments and groups to resolve issues and exceed client service expectation.Generates and distributes customer commission statements monthly.

Charlotte, North Carolina

Coordinated application of cash receipts from all sources including checks, wires, and ACH payments.Ensured all receivables are collected promptly and applied to accounts accurately.Implemented a new system to organize transactions between accounts. Applied miscellaneous cash receipts in both accounts receivable and general ledger.

Concord, Nc

Provides excellent customer service to United Health Care members.Processes member information into various computer program systems.Respond to all customer inquiries and complaints efficiently.

Lynchburg, Virginia

• Recruited 6-8 leaders to foster community on the residence hall• Mediated and solved interpersonal conflict between residents• First responder to all crises that involving residents• Maintained confidentiality among students for safety and security• Organized and co-lead weekly meetings for leadership team

Charlotte, North Carolina

Connected with local outreach partners to create events to impact the community.Organized two events for 1200+ participants to build hygiene kits and tie blankets for those struggling with homelessness.Led multiple teams of volunteers to set up, clean, and organize for weekly outreach events.

Germantown, Maryland

• Trained 6 counselors in group management and risk management• Managed daily field trips to ensure safety for campers (40-70 campers) aged 8-11• Conducted weekly meetings with counselors to discuss performance and personal well-being• Cultivated strong relationships with parents to ensure trustworthiness• Set a positive atmosphere for group counselors and campers

Germantown, Maryland

• Led weekly house meetings to assign tasks and ensure that the home is a place of comfort• Ordered and restocked the house with the supplies needed• Managed interpersonal conflict within the house

Germantown, Maryland

Ensured the safety and fun of 8-12 campers dailyLearned group management with each week differing in number I was responsible for Adjusted to changing personalities Worked alongside other counselors and collaborated to ensure safety and fun