William Papp Email & Phone Number

Responsible for our full line of in-line printing solutions for industry. Please see our website www.dds-usa.com for more information on our current product offerings or call 203-794-0520 for a quote on a custom solution.

Created WindowsTM Help files for high-speed inline inkjet printing system layout tool, Print control systems, Computerized Vision Systems

Lead tester for WindowsTM based layout tool/control system for cutting edge high-speed inline inkjet printing system • Successfully maintained continuity for test effort after program lost a key resource• Established disciplined test strategy, quickly identified issues, and applied corrective actions

In my last assignment at PB, I had the opportunity to transform a poorly performing project team. With a little encouragement and a lot of hard work on the part of the team members, we literally went from worst to first and became an example for other teams to emulate.

Accomplishments:Test lead for high-end Table-Top Folding and Inserting equipment product line - Programgenerated $50+ million in annual revenue Transformed the Software Test group into a high performance organization - recognizedwith a monetary award Reduced ongoing cost of testing by a minimum of 30% while increasing on-time completionrate ten-fold through development of in-depth, easy to understand, test cases allowingtesting by less skilled testersDevelopment of all required test-related artifacts for all embedded software releasesEnsured complete “end-to-end” and customer-centric test coverage by initiated ongoingcross-functional test reviewsBuilt effective/harmonious relationships between the Software Test team and otherfunctional groups including Program Management, Marketing, and Software DevelopmentSpearheaded the adoption of a customized version of the Rational Unified ProcessTM (RUP)within the test team

Accomplishments: Lead the software test effort for two cutting-edge new products for our Mailing Systemsand Production Mail - Both of which were revolutionary to the market and are still inproduction todayDeveloped Software Test Cases and Test Plans notwithstanding very preliminary/abstractrequirementsCreated and maintained all test schedules - regularly adapting and modifying schedules todovetail with the changing needs of the program Delivered on-site orientation and training to off-shore test resources at our newlyestablished satellite testing facility; Provided ongoing remote support for our China based resources throughout the project

Accomplishments:Orchestrated the launch of numerous new products for Pitney Bowes by analyzingrequirements, creating and implementing service and support strategies Performed product analysis, value engineering, and failure prediction resulting in anaverage 18% increase in service revenue for the products I was accountable forCreated all end-user and service related documents and training materials for my productlineDevised spare parts and support strategies and procedures Reported product launch project status to upper management through schedule and budgetaryanalysis through all phases of the launch processDetermined service and support manpower requirements over the life cycle of the productAs a member of the National Conference on Weights & Measures and staff Metrologist,settled all weights-and-measures issues for the Shipping & Weighing DivisionOrganized, directed and negotiating all Compaq PC OEM hardware support for CustomerService field operations from conception to roll-outRepresented the Customer Service organization as a core team member for the enterprisewide implementation of the PACE (Product And Cycle-time Excellence) process; authoring allCustomer Service related processes for this transformational project

Accomplishments:Performed advanced technical support function for customers as well as field servicetechnicians via teleconference, on-site customer visits, and in-house system commissioningvisits Managed new equipment installations and maintenance for custom high-speed insertingequipment including scheduling, installation coordination, professional servicesconsulting, software compatibility checks, and on-site system performance verification

Bachelor Of Science, Business Management / Information Systems

Certificate, Commercial Electrical - Certificate, Hvac