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Wanderley Pasqual Junior Email & Phone Number
Sr. Manager Digital Support Operations and Optimization
at
HP
1 work email found
@hp.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager Digital Support Operations and Optimization
Location
Greater Houston, United States, United States
Company size
Who is Wanderley Pasqual Junior? Overview
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Quick answer
Wanderley Pasqual Junior is listed as Sr. Manager Digital Support Operations and Optimization at HP, a company with 148783 employees, based in Greater Houston, United States, United States. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Wanderley Pasqual Junior.
Wanderley Pasqual Junior previously worked as Sr. Manager Digital Support Strategy & Transformation at Hp and Sr. Manager Customer Experience - Analytics and Insights at Hp. Wanderley Pasqual Junior studied at Mit Sloan School Of Management.
Company email context
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*@hp.com
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Profile bio
About Wanderley Pasqual Junior
Highly skilled business strategy and operations professional, with experience in large and small organizations and cross-functional teams.Self-starter and self-learner type of person, adaptable to diverse and dynamic environments, I've led projects and teams in different regions, and have expertise in implementing centers of excellence in small and large scale, focused on growing the business and optimization. Approach rooted in strategic thinking, and people-centric orientation. High problem-solving skills, focused on results and goals, and extensive experience leading teams and projects globally. Process-oriented, analytical, results driven, and high interpersonal skills, with solid background in customer experience management roles, strategy and planning, self-service support, digital strategy, data & analytics, customer service operations, vendor and partner management.
Listed skills include Crm, Team Leadership, Service Delivery, Management, and 41 others.
Current workplace
Wanderley Pasqual Junior's current company
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14 roles
Wanderley Pasqual Junior work experience
A career timeline built from the work history available for this profile.
Sr. Manager Digital Support Strategy & Transformation
Current
Jun 2024 - Present
Sr. Manager Customer Experience - Analytics And Insights
Led a high-skilled team of Data Scientists and Data Engineers in developing business intelligence tools to enhance customer experience (CX) from sales to support. Under my management, the team identified ways to predict what would impact customer experience, and created innovative tools that improved processes and reporting, reducing manual work by over.
Nov 2022 - Jun 2024
Sr. Manager Digital Support Operations
Lead the Global Operations team overseeing Web Support Assets, Online Communities, and Internal Tools. Directed initiatives to enhance customer experience on self-service support channels and managed vendor operations across North America, Latin America, Europe, and Asia. Achieved a 20% improvement in solution rates for self-service channels and boosted.
Oct 2020 - Oct 2022
Customer Experience Manager – Social Media And Branded Communities
Led global user experience strategy as the Manager responsible for Social Media channels and Support Communities. Led the implementation of the Center of Excellence (COE) for Communities, resulting in a 30% cost reduction by streamlining processes and enhancing internal communication flow. This initiative significantly boosted team efficiency worldwide..
Sep 2017 - Oct 2020
Social Media Community Manager - Latin America
Responsible for managing the HP Support Forums for Portuguese and Spanish operations, leading efforts and projects resulting on improving customer experience NPS in 15pp in 12 months. Collaborated with internal teams to enhance the interface, processes and user engagement of Social Media channels globally, making them more user friendly. Supported and.
Aug 2014 - Aug 2017
Service Delivery Manager - Contact Center
Managed the Contact Center of 400+ people in Brazil and the service provided by our contact center partner in Brazil. Demonstrated a proven track record of enhancing customer experience in phone and chat support, consistently exceeding NPS goals for over 12 months. Played a key role in implementing new tools and introducing new products' training and.
May 2011 - Jul 2014
Customer Service Specialist
Jan 2009 - Mar 2011
Customer Service Quality Analyst
Nov 2006 - Dec 2008
Contact Center Operations Lead
Jan 2006 - Oct 2006
Quality, Reports And Process Lead
Responsible for ensuring quality of service, implementation of new processes and managing performance reports.
May 2003 - Dec 2005
Data And Software Coordinator
Responsible for CRM tools implementation at Sitel Contact Centers, plus providing traning to the agents to let them prepared to use the CRM softwares.
Nov 2001 - Apr 2003
Reporting Analyst
May 2000 - Oct 2001
Telemarketing Agent
Aug 1999 - Apr 2000
Team & coworkers
Colleagues at HP
Other employees you can reach at hp.com. View company contacts for 148783 employees →
MS
Mats Skulstad
Colleague at Hp
Spain, Spain
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MA
Miguel Angel De Anda
Colleague at Hp
Meridian, Idaho, United States, United States
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SD
Subhash Diwakar
Colleague at Hp
Bisauli, Uttar Pradesh, India, India
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CC
Cassie Clark
Colleague at Hp
Fort Collins, Colorado, United States, United States
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KK
Kulpreet Kaur
Colleague at Hp
Raipur, Chhattisgarh, India, India
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TF
Tatiana Fernandez Mba, Mpm, Pmp®, Bb Lss
Colleague at Hp
Greater Houston, United States
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AP
Anita Paulucci Macaluso
Colleague at Hp
New York City Metropolitan Area, United States
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EF
Edoardo Franco
Colleague at Hp
Barcelona, Catalonia, Spain, Spain
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CS
Cabdiraxmaan Sudhayo
Colleague at Hp
Berbera, Sahil, Somalia, Somalia
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EZ
Eric Zhong
Colleague at Hp
San Diego, California, United States, United States
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Mats Skulstad
Colleague at Hp
Spain, Spain
View →
MA
Miguel Angel De Anda
Colleague at Hp
Meridian, Idaho, United States, United States
View →
SD
Subhash Diwakar
Colleague at Hp
Bisauli, Uttar Pradesh, India, India
View →
CC
Cassie Clark
Colleague at Hp
Fort Collins, Colorado, United States, United States
View →
KK
Kulpreet Kaur
Colleague at Hp
Raipur, Chhattisgarh, India, India
View →
TF
Tatiana Fernandez Mba, Mpm, Pmp®, Bb Lss
Colleague at Hp
Greater Houston, United States
View →
AP
Anita Paulucci Macaluso
Colleague at Hp
New York City Metropolitan Area, United States
View →
EF
Edoardo Franco
Colleague at Hp
Barcelona, Catalonia, Spain, Spain
View →
CS
Cabdiraxmaan Sudhayo
Colleague at Hp
Berbera, Sahil, Somalia, Somalia
View →
EZ
Eric Zhong
Colleague at Hp
San Diego, California, United States, United States
View →
4 education records
Wanderley Pasqual Junior education
Education record
Mit Sloan School Of Management
Master'S Degree, Marketing & Services Management
Universidade São Marcos
Bachelor’S Degree, Business Administration
Universidade São Marcos
High School, Eletronic & Eletric Engineer
Etec Getúlio Vargas
FAQ
Frequently asked questions about Wanderley Pasqual Junior
Quick answers generated from the profile data available on this page.
What company does Wanderley Pasqual Junior work for?
Wanderley Pasqual Junior works for HP.
What is Wanderley Pasqual Junior's role at HP?
Wanderley Pasqual Junior is listed as Sr. Manager Digital Support Operations and Optimization at HP.
What is Wanderley Pasqual Junior's email address?
AeroLeads has found 1 work email signal at @hp.com for Wanderley Pasqual Junior at HP.
Where is Wanderley Pasqual Junior based?
Wanderley Pasqual Junior is based in Greater Houston, United States, United States while working with HP.
What companies has Wanderley Pasqual Junior worked for?
Wanderley Pasqual Junior has worked for Hp, Microsoft, and Sitel.
Who are Wanderley Pasqual Junior's colleagues at HP?
Wanderley Pasqual Junior's colleagues at HP include Mats Skulstad, Miguel Angel De Anda, Subhash Diwakar, Cassie Clark, and Kulpreet Kaur.
How can I contact Wanderley Pasqual Junior?
You can use AeroLeads to view verified contact signals for Wanderley Pasqual Junior at HP, including work email, phone, and LinkedIn data when available.
What schools did Wanderley Pasqual Junior attend?
Wanderley Pasqual Junior studied at Mit Sloan School Of Management.
What skills is Wanderley Pasqual Junior known for?
Wanderley Pasqual Junior is listed with skills including Crm, Team Leadership, Service Delivery, Management, Vendor Management, Business Process, Project Management, and It Service Management.
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