・Applying Agile methodology to improve and streamline claims solutions • Developed and maintained a clear and actionable product roadmap that outlines the digital transformation journey, including goals, milestones, and timelines • Acted as bridge between business stakeholders and development teams, ensuring a shared understanding of project objectives and priorities • Elicited and documented business requirements, user stories, and acceptance criteria to guide development efforts

• Lead and develop strategies/processes supporting Business Insurance Claims group (commercial)• Collaborate with project managers, leadership, and outside vendors to explore business opportunities and improve operating efficiency• Identify system impact of current reporting and claims methods

•Responsible for maintaining positive customer experiences and outcomes, all claims oversight, and leadership development, while holding a variety of leadership positions in Total Loss, Estimating, Liability, and Commercial Auto•Hiring, training, and building out high performance teams for Farmers' new campus in North Phoenix, AZ area•Pioneered cross-functional teams within regional office to address changing business need•National rollout leader of large scale projects, from discovery through implementation, including application of LEAN principles •Regional Transformation Team Lead, organizing and developing processes for the claims ownership generalist model•Regional Subject Matter Expert for all Tier One and Tier Two claims owner training material•Reorganized Commercial Total Loss Group for Regional Claims, developing new process and assignment guidelines, providing training and support, and leadership transition

•Farmers Insurance acquired AIG Personal Lines Claims/21st Century Insurance in 2009•Multi-site manager of Chicagoland branch claims offices, eliminating excess and streamlining processes, bringing key metrics into top 7% of company•Spearheaded claims consolidation to improve efficiency and reduce overhead•Opened and managed Indianapolis branch of AIG Personal Lines Claims, including staffing, vendor relationships and contracts, IA/TPA claims administration, legal oversight, and overseeing of all claims operations