William Diamond Email & Phone Number

Wilmington, MA, US

Managing UniFirst's fleet program in North American with a vision focused on Safety, Compliance and Reliability. Directing policies, driver and vehicle compliance with DOT and other regulatory agencies, vendor management, process creation and improvement, capital investment, and vehicle optimization. UniFirst has over 4,000 vehicle and 260 Service Centers.

Lisle, IL, US

• Served as executive leader in maintenance operation for $350M North American transit division, comprising 38 sites and >3K public transit, para-transit, contract shuttle service, commuter vehicles, and school buses.
• Established department’s vision, mission, policies, and procedures, centralizing strategy and expectation for entire transit fleet organization.
• Developed key performance indicators (KPIs) focused on safety, reliability, and service, improving preventative maintenance compliance from 60% to 95% on average, with lowest location increasing from 45% to 95%.
• Managed $3.5M parts and labor budget, finishing $500K favorable in 2018 through inventory management, vendor partnerships and reduction in reactive maintenance.
• Participated in new business due diligence activities and integration of 5 multi-million-dollar acquisitions and public transit authority contracts that boosted revenue.

New Castle, DE, US

• Oversaw daily operations, profit and loss valuations, revenue generation, manufacturing process implementation, and overall strategy for construction portfolio group of corporate interior design, and manufacturing.
• Developed processes and procedures, helping optimize internal efficiencies.
• Planned and implemented unprecedented second shift manufacturing team due to increased product demand, accommodating business growth.

Mason, OH, US

• Directed Rental Division’s fleet operations in North America. Managed strategic planning, driver and vehicle compliance with DOT, asset management, budgets, capital investment, process creation and improvement, and.
• Improved year-over-year safety performance through increased focus, refinement of safe work procedures, rigorous enforcement, and root cause analysis of incidents.
• Operated consistently under $54M annual budget by improving reliability and eliminating financial burdens and excess vehicles.
• Redesigned vehicle forecasting model, improving demand requirements, and representing annual spend in excess of $52M.
• Designed and managed clean energy pilot program to evaluate costs and environmental benefits of investing in propane, CNG, electric, and hybrid vehicles, making recommendations to senior leadership.
• Established KPIs and audit criteria, measuring and ensuring continuous improvement of maintenance program.

Mason, OH, US

• Provided direct oversight for western US, comprising 110 locations and 4K vehicles. Played integral role in the formation of Centralized Fleet Management department that encompassed 300 locations and 10.5K vehicles in.
• Conducted risk assessments and mitigation plans to increase DOT Compliance, Safety, Accountability (CSA) scores, resulting in rating improvement from intervention to good standing.
• Engaged executive and local leadership to understand purpose of newly-formed department, driving company-wide culture change in fleet focus and investment.
• Developed vehicle and driver policies, standards, and training programs that included maintenance schedules, specifications, appearance, and safe operating procedures for drivers and driver qualification files (DQF).

Lisle, IL, US

• Oversaw centralized fleet management of 17K vehicles, 600 technicians, and 170 locations throughout US and Canada, including strategic planning, process creation and improvement, and performance metrics. Led operation.
• Increased preventative maintenance compliance from 68% to 98% by developing scheduling efficiencies and utilizing traveling technicians.
• Delivered $1.0M in savings through process improvements that expanded vehicle availability, decreased driver shuttling costs, reduced fuel consumption, and boosted productivity without jeopardizing vehicle and driver.
• Revitalized underutilized fleet management system (FMS), fully implementing end-to-end maintenance practices.

Atlanta, GA, US

• Hub and Transportation IE Planner for the world's largest ground service facility. Record volumes of 2.6 million packages per day. Over 4,000 employees with a fleet of 325 semi-trator units.
• Forecasted volume and created strategic plans designed to increase production while maintaining standards and a safe work environment.
• Logistics coordinator and route planner for 180 shipper vendors across the Midwest region.
• Implemented process flows and standards to increase efficiency.

Bachelor, Industrial Engineering

Associates, Science