William Pfaffmann Email & Phone Number

Nashville, Tn, Us

Stuart, Florida, Us

Mckinney, Texas, Us

Us

Led the integration efforts of the company to acquire new markets previously run by development agents. Integrated over 10,000 locations in 40+ markets throughout North America. Drove significant operational improvements while recruiting, hiring and training the new Operations Consultants, Addressing Development Issues, and driving significant restaurant level and market level profitability improvements.

Launched partnership leveraging technology in the creation of a near paperless closing process for loan and real estate transactions, specifically targeting Real Estate Brokers, Mortgage Companies, and the Home Building Industry. Selected Achievements:◼Differentiated company by introducing state of the art technological solutions to improve the efficiency of the business process with a focus on the customer experience through tools that include e-closing and online approvals◼Combined the Title business with Insurance to produce both short-term revenue models (Title) with long-term revenue models (Personal Insurance) to the same business transaction/touchpoint

Founded a Private Equity group to develop the New Market Entry of Dunkin' Donuts into Middle Tennesee. Acquired a 15-store development agreement.Selected Achievements:◼Project managed, bid and negotiated seven (7) store locations and successfully built out all and launched in 15-months, including hiring, construction management, marketing, and advertising ◼Negotiated a 15% reduction in standard rates with local vendors providing on-site repairs and service◼Steered the organization through the challenges of an economic recession between 2008-2010 through the use of renegotiating existing leases and contracts, and constant employee communication and focus on cashflow◼Elected by peers to represent Franchisees on the Dunkin’ Brands Regional Advisory Committee ◼Used Kanban-style pull inventory systems and work area organization / visual controls to reduce weekly ordering and inventory analysis time from 6-hours to 20-minutes, a 94% improvement ◼Introduced visual display boards to improve visibility into DT performance, Customer satisfaction, and Labor distribution, which improved team engagement, performance, and Quality scores by 15% while reducing drive-thru times by 21%◼Utilized a 24-hour call back system on all customer complaints (1-800 number supplied by the brand), which improved Customer Satisfaction scores by 28%◼Successfully negotiated the sale of the business for an EBITA multiple far above the market average, utilizing a market strategy learned from Toyota

Provided executive leadership to this $3B global Opening Solutions Company that manufactures, markets, and distributes multiple products for the commercial opening industry through a network of global distributors. Selected Achievements:◼Transformed the operations of a $120M division from a traditional push/batch manufacturer to a one-piece flow/pull system, reducing lead times in some cases from 5-weeks to 3-days (92% reduction) ◼Instituted a Kaizen Office to do regular weekly Kaizen events with different teams throughout the operations to change not only the processes but also the culture of the business◼Deployed a Six Sigma type problem solving to identify and solve the root cause of various product quality issues ◼Introduced and led daily Customer calls where any customer could call into a cross-functional group of decision-makers to address customer needs immediately and as a team; issues were documented and tracked for completion and correction◼Improved shipments from approximately 75% complete and on-time to 99% +/- complete and on-time, eliminating an old practice to make partial shipments at the end-of-the-month to inflate monthly sales figures◼Reduced shipping expenses in the first year by over $1M (approximately 15%) ◼Conducted a major restructuring reducing the salaried workforce by 18%, while transforming the plant into two cross-functional teams to drive improvement – greatly improved throughput, communication, and quality

Master Of Business Administration - Mba, Business

Bsme, Mechanical Engineering