Digital Transformation / Marketing Technology professional. Expertise in spearheading complex digital transformation initiatives that deliver operational efficiencies and improve business outcomes. Develops consumer-centric strategies which modernize the digital customer experience. Successful at deploying and managing marketing automation, analytics, voice-of-the-customer, and other Software-as-a-Service marketing technology platforms which enable seamless interactions throughout all phases of the customer journey. Design data-driven, personalized engagement campaigns for prospects and existing customers. Secures tactical and financial resources needed to support technology implementation. Evaluates new partnership opportunities, develops competitive deal structures, and negotiates deals from term sheet through executed contracts. Eliminate technology investment risk by establishing ROI benchmarks. Specialties• Marketing Technology (MarTech)• Digital Transformation• Information Technology• Platforms - Customer Data Platforms, Marketing Automation, Digital Analytics, Digital Asset Management• Customer Relationship Management (CRM)• Digital Operations• Digital Customer Experience• Strategy• Business Development• Advertising Technology (AdTech)• E-Commerce• Business Case Development• Acquisition & Retention Marketing• Strategic Alliances & Partnership Management• Search Engine Optimization (SEO)• Product Management• Digital Payments and Financial Services• Metrics & Reporting• P&L Responsibility• Financial Management (Budgeting, Forecasting)• Employee Recruiting, Hiring, Training & CoachingAchievements• Managed a divisional budget of $8MM annually• Managed five direct reports• Reduced call center overhead expenses by more than $3MM/month by redirecting 300K monthly support calls into online self-service channels • Generated an 11.2% reduction in new customer deactivations at day 90• Increased website online satisfaction by 12% over a 6-month period • Improved email marketing deliverability rates to 95% and open rates beyond 33%
Listed skills include Strategy, Competitive Analysis, Product Management, Start Ups, and 11 others.