Warren Post work email
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Warren Post personal email
I like to break things.I'm curious and enjoy taking things apart to see how they work and how they don't. I like to consider the big picture, for example pursuing obstacles to business critical paths as opposed to turning in a list of random bugs.I'm self taught, which tells you that I enjoy learning new things. My idea of a great assignment is one that I don't yet have all the needed skills, which means that by the end of the project I'll be wiser and you'll have a more valuable team member. I've done a lot of different things in and out of tech, which tells you that I'm not a one trick pony and can see things from different angles. I like to document what I do and turn routines into checklists, partly because that's good practice but mostly because I've learned to not leave such things to memory.I work from home in sunny Honduras (U.S. Central time zone) with my wife and a house rabbit.
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Customer Success EngineerTransportant May 2023 - PresentAssist customers with technical problems and how-do-I queries with software and hardware. Maintain the internal customer success documentation. -
Quality Assurance AnalystSpideroak Apr 2019 - Feb 2023Beginning as an entry level QA analyst, followed test cases and ticketed discovered issues. Advanced to improving our test cases and writing new ones. Conducted exploratory testing as time allowed. Planned our test rounds and reported results to internal stakeholders. When our QA lead departed and was not replaced, I took on those responsibilities. Continued to serve as the Linux escalation support engineer. -
Enterprise Support EngineerSpideroak Feb 2018 - Apr 2019Dedicated support for our highest value Enterprise customers. Escalation engineer for the most difficult consumer support cases, particularly Linux. Customer Support's liaison to the Quality Assurance, Engineering, and DevOps teams. Revamped the internal and public facing Enterprise documentation.
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Tier 2 Support TechnicianSpideroak Jan 2017 - Jan 2018Resolved challenging cases in English and Spanish not covered by customer service scripts or the knowledge base. Together with a developer, rewrote the Linux command line reference. Oversaw the migration to Confluence of the department's internal documentation. Implemented much of the department's migration to Zendesk, particularly the answer bot. Edited and expanded internal and user-facing documentation per my discoveries and end user feedback collected by tier 1 agents.
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Support TechnicianSpideroak Apr 2014 - Dec 2016Assisted users and potential users (particularly on Linux) with technical problems, how-do-I queries, and pre-sales in English and Spanish. Reproduced reported issues, then coordinated with Quality Assurance, Engineering, and DevOps to ticket issues with our products and infrastructure. On my own initiative, unified disparate sources to create an internal knowledge base and coached co-workers in its use and further expansion. Also on my own initiative, taught myself enough Python to understand tracebacks. Became the department's go-to Linux CLI person.
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American Corner CoordinatorInstituto Hondureño De Cultura Interamericana (Ihci) Sep 2012 - Apr 2014Comayagua, HondurasPlanned and opened a cultural center and library in Comayagua, a joint project of IHCI and the U.S. Embassy in Honduras. Then oversaw its operation and provide leadership. My key roles were:* Promoted our services to our target audience, especially via the social media properties I created for this purpose.* Developed relationships with stakeholders and local community leaders relevant to our goals.* Re the previous point, I noticed there was no CRM so I selected and implemented one at no cost to the organization.* Insured our goals remain relevant to our target audience and aligned with those of our stakeholders.* Wrote our collection development and social media policies, and documented best practices to ensure institutional continuity.
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It ConsultantSelf-Employed 2006 - 2012Santa Rosa De Copán, HondurasHelped clients meet their information needs, going beyond IT strictly defined and considering the bigger picture. For example:* Implemented a constituent relationship management system for a decentralized youth organization with offices in four cities. Assessed needs, guided staff in defining best practices, and implemented a system that encouraged those best practices. Trained staff, and used feedback to drive a second round of customization and training.* Oversaw the creation of an IT department for a growing city government. Wrote hiring guidelines and trained newly hired personnel. Drafted best practices and oversaw their implementation. Developed the city government's first website and trained staff in content management. Commended by the Mayor on the quality of my work.
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Founder And OwnerPizza Pizza 1994 - 2006Santa Rosa De Copán, HondurasOpened and operated the first pizzeria in western Honduras, successfully creating demand in a market unfamiliar with the products.
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Director Of MarketingViajes Cambio Centroamérica 1990 - 1992Trujillo, HondurasPromoted Honduras's first adventure tour operator to specialty agencies and operators worldwide. Served as jungle guide as needed, learning a few words of the Miskito language along the way.
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DiplomatU.S. Department Of State (U.S. Information Agency) 1985 - 1990Operations Center Watch Officer, Washington, 1990. Analyzed information from a variety of official and unofficial sources relevant to Agency situational awareness. Prepared briefings on incidents and trends, with a particular focus on synthesizing data from sometimes conflicting sources.Acting Program Development Officer, U.S. Embassy Lagos, Nigeria, 1989 – 1990. The embassy's rapid responder to emerging public communication concerns. Developed snap programs to address the free-wheeling local media's affaire du jour using then cutting-edge technologies such as satellite teleconferences.Assistant Cultural Affairs Officer, U.S. Embassy Lima, Peru, 1987 – 1989. Oversaw network of seven U.S.-Peruvian cultural centers, requiring frequent travel. Developed traveling cultural events and in-service training for local English teachers without incident during a period of high guerrilla activity specifically targeting foreign cultural symbols.Special Assistant to the Public Affairs Officer, U.S. Embassy Tegucigalpa, Honduras, 1986 – 1987, Tegucigalpa. Acting director of the U.S.-Honduran cultural center and special assistant to the Public Affairs Officer. With increasing autonomy and responsibility, assisted in communicating controversial policy to skeptical international media in a challenging environment.
Warren Post Skills
Warren Post Education Details
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Political Science
Frequently Asked Questions about Warren Post
What company does Warren Post work for?
Warren Post works for Transportant
What is Warren Post's role at the current company?
Warren Post's current role is Customer Success Engineer.
What is Warren Post's email address?
Warren Post's email address is wa****@****est.com
What schools did Warren Post attend?
Warren Post attended The Johns Hopkins University.
What are some of Warren Post's interests?
Warren Post has interest in Volunteer Translator, Competitive Cycling, Civil Liberties In The Digital Age, Cycling, Interpreter, Adventure Travel.
What skills is Warren Post known for?
Warren Post has skills like Spanish, Social Media, English, Public Relations, Entrepreneurship, Public Speaking, Program Management, Teaching, Intercultural Communication, Latin America, Linux, Editing.
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Warren Post
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