- Develop, implement and standardize global processes, systems, and strategies, to provide clear and effective internal enablement for our best-in-class CS team to better serve, grow and renew enterprise clients.- Guide CS teams in change management, as they adopt better, more effective nad measurable systems and processes.-Identify and implement process improvements to enhance team efficiency, customer satisfaction, retention, and growth.- Build stakeholder consensus on strategic business planning and change management for new projects and processes within diverse audiences, including senior leadership, while managing competing expectations and priorities.- Design new Salesforce and other software automations, objects, and flows, acting as technical liaison between the Salesforce development team and the CS team.- Guide go-to-market strategies, peak-season execution, executive reporting and presenting, internal technical enablement, and other mission-critical initiatives, unifying several disparate technical ecosystems into a single efficient and scalable process infrastructure.

- Managed and led a team of Search Client Success Managers, who serviced Fortune 500 companies- Conducted strategic client projects, A/B tests, and other critical initiatives to improve our clients’ performance- Led one of the most lucrative Client Success teams in Kenshoo, with the largest and most complex accounts

- Advised Fortune 500 companies on bid optimization, and growing their multi-million-dollar advertising budgets- Performed customized product and strategy trainings, both internally and for a wide variety of advertisers-Conducted executive-level performance and QBR presentations in-person and over video/teleconference

- Worked with Fortune 500 advertisers to utilize the powerful features and automation of the Kenshoo platform-Trained clients, troubleshooted complex technical issues and advised on bidding automation strategies while providing best-in-class white glove service

- Managed complex SEM campaigns while delivering consistent success in lead generation, ROI and branding- Audited, developed & managed digital advertising campaigns across search, display and social media platforms

- Managed all SEO efforts, including on-page optimization and content management- Built and managed internal and client social media platforms and branding campaigns

- Managed vendor business relationships- Provided support and technical advice to rental facilities throughout the Bay Area.

- Trained New Employees- Oversaw Sales operations- Managed accounts and Vendors