Matthew Wray Email & Phone Number

With over ten years of experience in security management, operations, and customer service, I am a Field Supervisor and Scheduler at Paragon Security, a leading security provider in Canada. In this role, I oversee the scheduling and deployment of security personnel, ensuring that all assignments are covered and that client expectations are met or exceeded.I also play a vital role in driving client satisfaction, retention, and growth, by building strong relationships with clients, implementing service enhancements, and resolving issues quickly and effectively. I have a keen eye for detail and a passion for customer service, and I always prioritize the needs of our clients and work hard to exceed their expectations. I have a customer-first mentality and a proactive approach to planning and communication, and I am always looking for ways to improve processes, optimize resources, and deliver results that make a real difference. Whether it's in the field or in the office, I am committed to driving excellence and helping organizations achieve their security and customer service goals.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 10 others.