Will Butcher Email & Phone Number

Cary, North Carolina, United States

Cary, NC

I lead a hybrid Technical Enablement Services team that blends the worlds of technical documentation, instructional design, communication, content management, system administration (Jira and Confluence), onboarding, and process analysis into one unique service group designed to make team members and departments more productive, agile, and impactful..

Cary, NC

Managed project leaders and technical communicators. Oversaw the planning, execution, and scheduling of department assignments. Planned, implemented, and evaluated communication strategies across the division, including executive updates, town hall events, newsletters, Tip of the Week, surveys, and more. Led Internal Communications initiatives, often.

Cary, NC

My primary responsibilities as a Technical Communicator included:- Applied best practices for document development including branding, consistency, and style- Assisted with document organization and presentation- Developed best practices, processes, templates, and standards- Organized content so it is easy to find and retrieve- Created documents from.

Managed customer communications, project statuses, and deliverables (technical guides, support contracts, support logs) for new warehouse control system implementations and upgrades. Additionally, I designed marketing materials for the company’s primary software products including fact sheets, job aids, white papers, and relevant training.

Raleigh, NC

Internship with the Public Relations function of the HM&P communications firm. The internship turned into full time employment after a successful summer, when I was offered an Assistant Account Coordinator position.