A hands-on design leader and strategist with over 20 years of experience delivering design for consumer products and enterprise solutions leveraging existing and emerging technologies. I've done this in various industries, including financial services, personal financial management, online and in-store payments, and e-commerce. I also have expertise in product-driven accessible design systems that bring cohesion to the product ecosystem.I focus on generating creative solutions to ecosystem-level problems in the 3 to 5-year window with direction on how to get from current to future state. My forte is identifying innovative approaches to design and build solutions that meet customers where they are and move companies toward their vision. It's essential to help teams understand their role and contribution to the end-to-end experience for users, whether external, internal, or third parties. In this endeavor, I help guide cross-functional teams on new ways to architect and deliver experiences that move products and services toward the intended future state while providing for scalability, experimentation, and continued evolution. A customer advocate that strives to balance their needs with business goals and what is technically possible. I've been privileged to manage and coach talented designers in on- and off-shore product teams. I embrace giving back to the community and mentoring others on career development, craft, methodologies, cross-functional collaboration, and communication. While helping to guide people in their personal development, they inevitably contribute to mine. I advocate for a user-centric and data-driven approach within the organization and a collaborative mindset across the business, product management, research, design, development, brand, and marketing. Creating experiences that enrich the lives of customers and the team is most important to me.Specialties:Ecosystem and Product Strategy • Product Design • Design Systems • Web & Mobile Platforms • Design & Systems Thinking • Customer & Usability Research • Journey/Experience Mapping • Competitive & Task Analysis • Storytelling • Verbal & Writing Skills • Mentoring/Coaching • Team/Program Leadership • Lean & Agile Methodologies