William Deery Email & Phone Number

Summerville, SC, US

Aston, Pennsylvania, United States

Delivering Sales Presentations for high profile Enterprise clients.Collaborating with sales teams to understand customer requirements and providing sales support.Discussing equipment needs and system requirements with customers and technical engineers. Building and maintaining dashboards for business intelligence for high profile clients.Building complex.

Leominster, Massachusetts

• Enterprise Retail Solution Delivery – Led project for implementation of enterprise retail system with oversight of API programming for custom engineering, resource management, and monitoring to successful project.
• VIP Service – Facilitate always available VIP service to enterprise clients with successful leadership of issue diagnosis and troubleshooting, and timely resolution to ensure service excellence.
• Business Consultant – Provide business analysis and consulting… Show more
• Business Consultant – Provide business analysis and consulting services, sales and retail process engineering services to optimize delivery of enterprise retail solutions. Show less

• Technology Operations – Directed daily operations for technology systems for enterprise retailers with oversight of corporate network servers, laptops, and desktops ensuring operational efficiency with minimal downtime.
• Call Center – Succeeded in reducing technology system call center response time from 7-days to two hours with proactive hiring, training, and mentoring of technology management team focused on providing world class.
• Call Center – Succeeded in reducing technology system call center response time from 7-days to two hours with proactive hiring, training, and mentoring of technology management team focused on providing world class.
• System Improvements – Proactive in delivering state-of-the-art technology systems with introduction of new CRM, remote management, email, and corporate VOIP software solutions.
• Recognition – Achieved President Club status with Microsoft Retail software products. Show less

Leominster, Massachusetts

• Enterprise Retail Systems Support – Led successful delivery and support of enterprise retail systems to over 100 store chains and approximately 300 SMB clients in North America. Expanded technical and professional.
• Corporate Network – Led design and management of corporate network and infrastructure including Windows servers and desktops.
• System Improvements – Optimized operational efficiency and project… Show more
• System Improvements – Optimized operational efficiency and project delivery with implementation of a corporate email server that consistently maintained 99% uptime. Implemented and delivered remote support software.
• Recognition – Achieved Gold Status with Microsoft Partner Network. Show less

Multiple

Held multiple positions: Records & Information Management ConsultantManager, Microfilm, Tape Library & Distribution ServicesBusiness Graphic IllustratorMicrofilm System ProgrammerMicrofilm SupervisorMicrofilm Technician

Certificate, Basic Programming

Computer Programming

Certificate, Msce Track, Nt4.0 Core Technologys

Studied MCSE track for Microsoft Networking and Configuration.

Certificate, Pc Maintenance And Repair

PC configuration troubleshooting and repair.