Wayne Reaume Email & Phone Number

Ottawa, Ontario, Canada

Independent IT consulting services - six (6) years of providing senior consulting, network design, deployment and support services.Key areas of experience and responsibilities include:- Network planning, design & security- Deployment and installation- Trouble-shooting and support- Message and collaboration- Website creation & management- Print systems- Project management & business Analysis- Storage- Wireless communication

Ottawa, Canada Area

Security support engineer for security services delivery to Government and commercial clients in the Ottawa, Gatineau area.Responsible for: Migration from older Cisco and Checkpoint security platforms to Next Generation Fortinet systems, development of Information Security Plans and Policies, Implementation of intrusion and protection measures, vulnerability testing, security breach monitoring and investigation.

Gatineau, Quebec

Ground team support engineer for core network and business systems operations for Compugen’s Managed Services division. Currently deployed (since Dec 2010) at an Ottawa/Gatineau based Government site.Responsible for 24x7x365 delivery of highly available infrastructure IT services for enterprise-class environment, consisting of over 500 users, two-sites, and numerous customs app, systems, and services. The environment has only one official day of down-time – Christmas day.Service… Show more Ground team support engineer for core network and business systems operations for Compugen’s Managed Services division. Currently deployed (since Dec 2010) at an Ottawa/Gatineau based Government site.Responsible for 24x7x365 delivery of highly available infrastructure IT services for enterprise-class environment, consisting of over 500 users, two-sites, and numerous customs app, systems, and services. The environment has only one official day of down-time – Christmas day.Service delivery covers a wide-range of specific IT categories, as described by:- Core networking- Security- Message and collaboration - Web and internet- Servers and appliances- Storage and backup- Desktop support- Software and hardware- Wireless communication- Printing- Systems health monitoring- Application deployment and patching- Project managementA number of noteworthy projects have been successfully delivered within the client environment since we started, including:- Installation and transition from Dell CX-300 SAN to Hitachi AMS2300 and AMS 2400 SANs- Upgrade and migration from Exchange 2003 to Exchange 2010- Rebranding work associated with client name change (i.e. emails and web)- Tripled size of WIFI access points and coverage areas- Setup and configuration of dynamic routing between sites for fail-over- Installation of new hot aisle cube racks- Upgrade of over 300 new desktops from Win XP to Win 7- Upgrade of Active Directory from 2003 functional to 2008R2- Migration to new ISP, and changes made to make future similar changes easier- Upgrades to a number of critical business systems (i.e. parking, point-of-sales, financial, etc.)- Progress with Virtualization initiative which has significantly reduced the number of physical servers Show less

Pre-sales and technical services in support of Ikon's digital connected products.- Teamed with the sales department to identify and manage opportunities, develop account strategies and execute on the plans to provide pre-sales support, and help meet sales revenue targets.- Project planning, project management, implementation and post-sales technical support responsibilities for digital colour, monochrome and communication solutions. Including: the creation and maintenance of… Show more Pre-sales and technical services in support of Ikon's digital connected products.- Teamed with the sales department to identify and manage opportunities, develop account strategies and execute on the plans to provide pre-sales support, and help meet sales revenue targets.- Project planning, project management, implementation and post-sales technical support responsibilities for digital colour, monochrome and communication solutions. Including: the creation and maintenance of project plans and schedules, execution of project plans, quality assurance, schedule, costs, scope, and risk management, as defined by specific customer needs, objectives and environments. Show less

Technical Pre-sales engineer position with broad technical and sales responsibilities.- Extensive business analysis work in terms of client current-state usage, volumetrics, document workflow, issues and business process evaluation.- Oversaw large, medium and small-scale solution implementations from analysis to operation in order to manage client expectations, functionality, time, and cost.- Delivered pre-sales technical assistance through all aspects of the sales cycle… Show more Technical Pre-sales engineer position with broad technical and sales responsibilities.- Extensive business analysis work in terms of client current-state usage, volumetrics, document workflow, issues and business process evaluation.- Oversaw large, medium and small-scale solution implementations from analysis to operation in order to manage client expectations, functionality, time, and cost.- Delivered pre-sales technical assistance through all aspects of the sales cycle, including corporate and product overview presentations, demonstrations, responding to RFPs/RFIs, and creating SOWs for professional services- Development of reports, findings summaries and requirements definitions related to the justification of proposed solutions at a business case level.- Presentation of IT business proposals to commercial and federal government clients, directors, partners and executives. Show less

** Networking division manager:- Responsible for overall leadership and supervision of the Networking division and direct supervision of eight (8) staff.- Managed projects related to network installations, support and participated in network infrastructure design, technology considerations, development deployment / migration strategies plans.*** Graphics division sales specialist:- Analysis and identification of specific industry markets for which Canon's products are… Show more ** Networking division manager:- Responsible for overall leadership and supervision of the Networking division and direct supervision of eight (8) staff.- Managed projects related to network installations, support and participated in network infrastructure design, technology considerations, development deployment / migration strategies plans.*** Graphics division sales specialist:- Analysis and identification of specific industry markets for which Canon's products are appropriate, as well, the potential uses, values and benefits.- Direct sales experience with many types of digital business systems, including: computers, professional services, colour copiers, printers, imaging systems and related products and services. - Wrote numerous proposals, reports, and RFP submissions.- Extensive experience with high-level executives and decision makers in both business and government.*** Networking division team member:- Novell network design, implementation and support services for Canon clients.- Administration of client/Server based environments for solutions sold by Canon, and also in cases where clients with equipment provided by other organizations.- Managed all aspects of internal Canon Novel 3 and 4 network (100 users). Included backup, day-to-day operations, user admin, upgrades, support and troubleshooting. Show less

Diploma

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