Wilfried Redant Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Concept and organization of parties and concerts: www.losninos.be + Building and maintenance of www.smickets.comAchievements- First party to mix organic elements with electronic music - First party with its own ticket sales with sms notification : www.smickets.com- Successful organisation with external partners: Impulstanz, KaaiTheater, Brussels Film Festival- 160 successful events for 400 to 2000 people

Lisbon, Portugal

Restoration of apartmentsManagement of long and short term rentalsAchievements- restoration of 13 historical properties- communication with 600 guests per year- 3 long term rentals managedwww.luckyus.be

Brussels, Brussels Region, Belgium

Innovate & shape the digital landscape of Mail & Parcel Services, focus - reinforce offers & positioning / improve support & onboarding- develop strategy & solutions, based on market research- activate new channels, strengthen core business- create new partnerships- define KPIs / implement features- define e commerce vision, roadmap, prioritize backlogAchievements- Clear market research results defining the roadmap- Aligned internal teams - Improved & Approved UI/UX raising conversion- New feature implementation (eg Pay Now)- Innovation with Doccle, Zoomit and ebox

Brussels Area, Belgium

Strategy, roadmap and implementation of- digital analytics (sales, site & customer) - UX/UI design & dev- web content- A/B testing- team & budget managementAchievements- updated marketing KPIs and reviewed ad channel budgets accordingly- cost reductions (GA, Tealium merging + agency moves)- improved team processes & communication (Asana, team meetings)- introduced Africa project to underline USP

Brussels Area, Belgium

PO of the Booking Engine / Chat / Portal- Identify digital opportunities, benchmark competition, inform on trends, analyse reporting- Define vision, manage roadmap and align priorities- Coordinate IT, test team and external partners (Amadeus, ATPCo, Datalex, Ingenico, Worldline)- Ensure on-time & quality delivery- Assistance in production issues including follow up of Performance KPIs- Manage the Release calendar- Budget & contract follow up with providerAchievements- increased revenue to +1.5M/day- lifted NPS from 31 to 60- reduced open support tickets from 180 to 15- introduced a common release calendar and regular server monitoring and performance reviews- increased conversion to 12%- introduced agile processes- efficiently managed monthly releases (resources+budget)- reduced Service Center cost with chatbot and contact page updates- simplified content structure on the portal- managed GDPR impact (Consent Mgr, cookie policy, DPAs)

Brussels Area, Belgium

Start up and lead a cultural temporary platform in the heart of Brussels- project management of the installation of infrastructure, sound, light, ..- follow up on contracts (dry rent and coproductions) and invoicing - manage calendar, line ups, sponsorships, subsidies- marketing strategy and execution, mainly digital - stock replenishment, online ticket sales, hiringAchievements- most sustainable club- RedBull Elektropedia Award nomination- sold out from day 1https://www.facebook.com/FFORMATTT

Brussels Area, Belgium

Global marketing strategy and budget management for Fabrics, Clothing and Retail divisions including off and online implementation for B2B and B2C customers. Management of the Marketing team of 5.Achievements - Clarified B2B marketing and Made to Measure offer in new tools- Set up new team, project management process, feedback cycles and knowledge sharing- Reduce costs for equal results- Significantly increase online presence- Raise Marketing Department profile within the company- Implemented graphic consistency / brand guidelines and define new branding for sub labels- On time, on budget result for all projects- Increased collaboration with wholesalers by redefining postal & digital offer and starting up deco rental service

Brussels Area, Belgium

Improve digital profile of the luxury menswear cloth and made-to-measure company ScabalAchievements- Secured all global domain names- Significantly increased the amount of newsletter subscribers- Built all social media platforms- Launched a unique B2B Fabrics Catalogue online, selling 1/3rd of total sales- Moved from static website to CMS driven, multi language, multi country, responsive site- Introduced digital advertising raising brand awareness- 99,99% uptime

Brussels Area, Belgium

Coordination of 3 teams / 6 persons to present a weekly radio program on FM Brussel on music and lifestyleAchievements:- 100 successful radio shows- increased awareness for own parties

Antwerp Area, Belgium

Web sites project management, programming (*1) and server management (*2) for - bands (Coldplay, LCD Soundsystem, David Guetta, Justin Bieber, Joy Wellboy, Laura Omloop, N8N, Customs, Aguilasound, Miyavi, Montevideo) - NGOs (ICTCoalition, Food Service Europe, AEForum, HivMix, EATG, ESkills Association) - retail / shops (Dunderwear, För, Esprit du Nord, Smickets, François Cardona, VWG Architects)(*1) PHP, JS, CSS, HTML, MySql(*2) Apache, Plesk, Linux, Dbases/Mail set up, Monitoring, MaintenanceAchievements:- built up loyal customer base from scratch- maintained zero complaints policy- succesfully managed over 100 web projects

Brussels Area, Belgium

Merchandise Management for Levi Stores and Shop in Shops ( France, Spain, Portugal )- P&L analysis, target forecasting, demand & assortment/buy planning and global stock management- Management of 2 Customer Service Representatives and 2 Replenishers- Presentations and organisation of forums for franchise partners, affiliates and other departments- Influence of Visual Merchandising strategies, expansion of Retail network, collection structure, markdown policyProject management- Implementation of a pioneering supply chain initiative for franchisees at Printemps and Galerie Lafayette- Review of the use of virtual distribution centresRetail Replenishment Manager of the European Replenishment team (12) and Customer Service Team (8)- Improvement of programs, data follow up and reportingProduct Council member (Retail representation next to Wholesale Country Managing Directors)- Fact based feedback to design and product managementAchievements:- Improved IT systems to capture inventory and sales data- Convinced partner stores of advantages in central stock management- Improved seasonal buy and day-to-day replenishment - Lead Printemps and Galerie Lafayette to improved stock management- Harmonize the ways of working in replenishment between Dockers and Levi's- Use product council knowledge to improve buy

Brussels Area, Belgium

Accountant for 2 family businesses and own business. Invoicing, customer payment follow up, input in accountancy tool, stock management, TVA/BTW declaration including Intrastat.

Brussels Area, Belgium

- B2B sales to multibrand stores in Benelux for Italian, American and Belgian brands eg Massimo Rebecchi, Armata Di Mara, Bagutta, Reporter, Eliot, Gene Meyer, Martin van Massenhove etc.- Maintaining press relationships, follow up of marketing activities per brand- Manage deliveries, complaints and paymentsAchievements- Implemented a new showroom growing from 50 to 300m2- Closed exclusive contracts with 10 manufacturers- Built a network of 100 resellers from scratch in Benelux and successfully handled international sales (Neiman Marcus US, Joyce HK)- First agency with a digital approach : website, newsletters etc

Aalst, Belgium

Sales on shopfloor of high level men’s clothing (Armani, Versace, Pal Zileri, Corneliani, Zegna, van Laack)Achievements- Appreciated employee thanks to good contact with colleagues, no errors (measure taking, order follow up etc) and high rate of returning customers- All time highest turnover during sales and highest average basket value