Wren Unger Email & Phone Number

Alpharetta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia

As a Business Channel Director I manage both the strategic growth plan and tactical teams supporting our accounts. I enjoy working cross functionally to bring all of the internal resources together to exceed the customers expectations and further our mission To End Waste.

Dunwoody GA

Managed an account with 300+ locations and $3M annual spend. Analyzed the waste stream and audited invoices to find opportunities for right sizing, optimization, and diversion which helped lead to an annual savings of over $1M. Conducted site visits to assist the customer in educating their employees on sustainable practices. Led quarterly business reviews.

Initial point of contact for a team of Customer Operations Specialists who are responsible for auditing invoices, billing customers and vouchering payment to the haulers. Ensure team meets daily and weekly KPIs through issue resolution and process improvements.

Dunwoody, GA

Sourced waste vendors and negotiated service pricing. Ensured vendors met contracted obligations. Supported the Regional Vendor Manager during sourcing events by compiling bids, onboarding new vendors to the network, and creating and executing service contracts.

Lenox Mall

Promoted to Kronos Manager for the Southeast District 2010Earned BE NICE Customer Service Award for Outlets in 2009, regional winner of the Sales Leadership Award 2008, and nominated for Store Manager of the Year 2008.Defined and managed the recruitment process for all open positions from sourcing, screening, scheduling, and interviewing candidates to.

North Georgia Premium Outlets

Wrote and executed performance reviews and performance improvement plans which resulted in improved communication between the staff and increased sales and operational performance.Monitored payroll and adjusted schedule accordingly to keep store within payroll budget. Created and maintained confidential employee files in accordance with legal requirements.

Mall Of Georgia Buford, GA

Managed the daily operations of the retail store, including writing weekly schedules and standardizing customer service expectations. Placed orders with vendors to preserve inventory levels and supervised shipping and receiving processes.