Wren Williams Email & Phone Number

Northfield, Illinois

Lead Assessor, CAP 15189 Program responsible for managing the accreditation process for assigned participating laboratories. Customer account representative providing guidance in the process of accreditation to the laboratory throughout the ISO accreditation cycle; plan, schedule, technical review and provide guidance on issue resolution for all staff-assessed laboratories.

Acton, Ma

Plan, schedule, lead 3rd Party TL 9000 certification, re-certification, and surveillance audits of organizations within North America and Internationally. Includes all follow-up activities related to corrective actions and information requests. 2nd party supplier audits of Chemical companies North America and International.

Arlington Heights

Led E2E Quality management program within Voice of Customer Experience team. Assumed Global Customer Quality program initiatives and related tasks and duties covering company wide functional work areas and processes to improve Customer Perceived Value performance. • Grew company-wide virtual team of 26 employees to more than 100 employees in 8 months focused on improving Customer Perceived Value and successfully exceeded CPV index year-end business target in 2017.• Apply a direct… Show more Led E2E Quality management program within Voice of Customer Experience team. Assumed Global Customer Quality program initiatives and related tasks and duties covering company wide functional work areas and processes to improve Customer Perceived Value performance. • Grew company-wide virtual team of 26 employees to more than 100 employees in 8 months focused on improving Customer Perceived Value and successfully exceeded CPV index year-end business target in 2017.• Apply a direct Audit Approach using ISO 9001 to confirm compliance and maturity of company wide improvement programs and alignment to Customer Perceived Value.• Key member of the Customer Operations Internal Audit Team, identifying risk and opportunities to influence wider Nokia yearly planning. • Designed and executed a program for the Mobile Networks Business Group (~50,000 employees) to drive ownership and understanding deeper into the organization by proactively analyzing customer feedback and ensuring customer pain points are adequately addressed. Show less

Lead auditor and quality management system program manager for a global software and hardware design and development engineering organization. Manage 8D Problem Solving Process to implement Hardware, Software & Environmental process corrective actions. Report TL 9000 monthly data to QuEST Forum and provide TL 9000 industry trends to management with recommendations for improvements. Prepared product teams to achieve 3rd party product security certifications. Support Process Deployments and… Show more Lead auditor and quality management system program manager for a global software and hardware design and development engineering organization. Manage 8D Problem Solving Process to implement Hardware, Software & Environmental process corrective actions. Report TL 9000 monthly data to QuEST Forum and provide TL 9000 industry trends to management with recommendations for improvements. Prepared product teams to achieve 3rd party product security certifications. Support Process Deployments and Institutionalization across multiple software development teams. Show less

Arlington Heights

Define the requirements for process documentation related to product design, testing, validation and customer and marketing requirements. Lead auditor and quality management system program manager for a global software and hardware design and development engineering organization. Project Managed root cause analysis for a cross functional team driving product quality and efficiency improvements in software development and testing areas.

Lead a team of 7 Documentors/Web Developers in specific product/process WEB page content and navigation as it relates to the New Product Introduction Center. Ensure adherence to ISO9001 related to documentation control. Work closely with specific product teams to ensure regional factories receive the required transfer deliverable documentation to ramp and launch new products.