Terje Wressel Email & Phone Number

Platform owner ServiceNow. Main focus maintain and develop ITSM toolstack and care for outsourced Service Desk.

Main focus projects, service delivery management and ITSM tool stack.* Lead and implemented Teams during the pandemic, including migrating to EXO* Lead the implementation of ServiceNow* Acquired dealer integration

Since the beginning of my business I have had one large customer, Sharp Electronics. I also worked for other customers, such as HR Commitment, Greenpeace, Recip and some smaller temporary customers. In the past I also had employees in my business. At most I had three people hired at the same time.Since January 2012 my main focus was even more concentrated to support Sharp Electronics. On the Nordic level I did this as an infrastructure architect and 2nd line support. This role also… Show more Since the beginning of my business I have had one large customer, Sharp Electronics. I also worked for other customers, such as HR Commitment, Greenpeace, Recip and some smaller temporary customers. In the past I also had employees in my business. At most I had three people hired at the same time.Since January 2012 my main focus was even more concentrated to support Sharp Electronics. On the Nordic level I did this as an infrastructure architect and 2nd line support. This role also include to govern/lead/participate in different projects. On European level I was at this time working with various infrastructure projects and various DBA tasks related to the MIF system.Since March 2015 I was assigned more tasks on a pan-European level, mainly working with centralization and integration projects. Show less

When I first started working for Poolia I was placed as a support technician at Stockholm County Council, central administration for public health care. I just bought me a new pair of Adidas and started over again. This lasted for about 6 months, and then I started working with several customers on an hourly basis. Among other customers my colleagues and I served Poolia HQ with IT services. We set up a Helpdesk function and did lot of other interesting stuff. At most I personally served ~10… Show more When I first started working for Poolia I was placed as a support technician at Stockholm County Council, central administration for public health care. I just bought me a new pair of Adidas and started over again. This lasted for about 6 months, and then I started working with several customers on an hourly basis. Among other customers my colleagues and I served Poolia HQ with IT services. We set up a Helpdesk function and did lot of other interesting stuff. At most I personally served ~10 simultaneous customers with professional IT services.Last part of this employment, not fully a year, I was also Team leader for a small group ~5 people. During this time, and also before the formal promotion, together with my manager I also took part of the presales process and recruiting process. Show less

At the time this was a division within the public healthcare organization. I very much enjoyed my work at Älvsborgsdata and the job function better reflected my education, compared to the previous job.In the beginning I supported one of the big hospitals in the region and the central administration, sometimes in Helpdesk but mostly I was working as Adidas technician. Later on I was introduced to supporting the local healthcare institutions (vårdcentraler/primärvård). This was quite… Show more At the time this was a division within the public healthcare organization. I very much enjoyed my work at Älvsborgsdata and the job function better reflected my education, compared to the previous job.In the beginning I supported one of the big hospitals in the region and the central administration, sometimes in Helpdesk but mostly I was working as Adidas technician. Later on I was introduced to supporting the local healthcare institutions (vårdcentraler/primärvård). This was quite developing for me, both technical wise and personal wise. Show less

Soon after the summer holidays I was again contacted by this employer. More or less the same job as before, repairing different digital phones for PBX.

First job after school - only for the vacation season during summer. Learned to solder in printed circuit boards, electronics sensitivity for electrostatic discharge and other stuff. Repaired digital phones for PBX.