William Fowler Email & Phone Number

• Established an IT technology strategy, including ERP, CRM, and custom applications, to lay the foundation to support future innovation and growth.
• Developed, championed, and delivered portfolio management processes to streamline demand intake prioritization, align investments with company strategic goals, and standardized program delivery processes,
• Aligned initiatives with corporate OKRs, ensuring delivery teams focused on value realization for the organization.
• Led the annual operating and capital budgeting processes for the IT Organization.
• Championed enterprise digital transformation programs to streamline business processes and deliver seamless end-user experiences to customers, partners, and internal stakeholders.
• Managed FTE and Offshore Partners teams to deliver strategic programs for BrightDrop. BrightDrop Connect is a cloud-native application to support Customers, Partners, and Authorized Service Centers. CCA Integrations to.

Santa Clara, California, US

• Led a team of IT Product Managers, Business Analysts, Full Stack Engineers, Program Managers, Scrum Masters, Service Reliability Engineers, QA Engineers, and L2 Support Engineers split evenly between Santa Clara and.
• Accountable for $13M expense budget for developing and supporting Palo Alto Networks SFDC Service Cloud, Gainsight, Customer Support Portal, Support Admin Site, and approximately 35 other applications, including.
• Licensing is used globally to support customers' products and services by providing real-time entitlement information, product license keys, content updates for various security services, and interactions with Sales to.
• Led product, engineering, and IT teams by designing and delivering capabilities to support customers with onboarding and activating new products and services. Redesigned flows, reduced complexity, and introduced.
• Primary executive in IT to partner with Global Customer Support and Customer Success organizations to drive strategic planning for initiatives enabling scale from $5B to $7.5B in product and service bookings.
• Built team to support New Service Introductions and ensure new service offerings were ready for partners and sales to begin selling in the planned timeframe. Service sales grew from 18% of bookings to 30% of bookings.

Santa Clara, California, US

• Drive delivery of new products and services covering new hardware platforms, virtual platforms, cloud, and SaaS offerings while facilitating sales, activation, support, and renewal of new offerings for customers.
• Guide a team of six direct reports and >100 cross-functional matrixed resources, enabling annual bookings growth from $2B to $6B and revenue growth from $1.5B to $5B.
• Led team of Product Managers to design and develop service offerings accounting for a 35% improvement in service bookings and a 28% improvement in services revenue.
• Built a team of Engineers and Product Managers responsible for driving Product and Business requirements to support key certifications (FedRAMP, ISO, FIPS, CC, WCAG) to ensure products achieved key certifications to.
• Partner with key executives to ensure alignment of products and services across business functions. Serve as the key decision maker for scope-related items and trade-offs when launching new offerings.
• Led an agile transformation for NPI teams that provided greater agility as business needs changed.

Santa Clara, California, US

• Lead for entire Applications portfolio. Provided the organizational design and strategy for the portfolio, supporting the acceleration of booking and revenue to a projected $1.2B in revenue
• Led an organization with 12 direct reports, 45 indirect reports, and >100 contractors while stewarding an expense budget of $7.5M and a capital budget of $10M.
• Managed planning processes and drove the development and planning of significant solution implementations to support rapid expansion.
• Led teams in planning, designing, developing, and delivering new product offerings.
• Spearheaded transition of Tier 1 production support processes to an outsourced partner firm to substantially improve capacity and delivery capabilities.
• Transitioned Revenue Recognition from RevPro to SAP Revenue Recognition to accelerate revenue close cycles, provide real-time visibility to revenue, and improve forecasting capabilities.

Santa Clara, California, US

• Led all Front Office planning, budgeting, development, and expansion, focusing on IT organization design, voice and data communications, system integration, emerging technologies, enterprise architectures, strategic.
• Guided the efforts of six direct reports, 30 indirect FTEs, and 25 contractors while responsibly managing annual capital and expense budgets of $3M – $5M and $4M – $8M, respectively.
• Implemented a strategic IT staffing plan. Led cross-functional teams through three mergers and acquisitions, facilitating product and service offerings integration into the licensing and product Go-to-Market solutions.
• Hired portfolio leads to drive business portfolio demand and significantly shape the project funnel to improve stakeholder satisfaction levels with portfolio updates.
• Architected, designed, and implemented a revamped customer support site scaled for growth and focused on improving the customer and partner experience.
• Improved the updates solution to provide customers with content updates every 15 minutes. Automated renewals processing and oversaw a rollout of MDF and multiple sales enablement tools.

Santa Clara, California, US

• Took the lead in optimizing the applications portfolio while responsibly managing the departmental budget and related expenses.
• Led architecture review and analysis with key stakeholders to identify solutions and technologies required to support scalability and growth.
• Partnered with business leaders to develop processes for portfolio rationalization and secure funding approval for critical initiatives.
• Led and oversaw migration from NetSuite to SAP
• Rolled out Single Sign-on for all customer-facing applications.
• Enhanced global customer support by implementing a new call center management package.

San Francisco, California, US

• Planned and directed the efforts of 60 FTEs and more than 20 contractors implementing systems supporting Sales, Sales Operations, Marketing, Channel Marketing, Finance, Support, and Operations.
• Stewarded an expense budget of $2M and a capital project budget of $10M.
• Oversaw solution design and architecture for the front and back-office portfolio of business applications.
• Introduced a process to assist the business in identifying and prioritizing IT initiatives that provided high value to the organization.
• Teamed with business leaders from Marketing, Sales, and Finance to facilitate cross-sell and upsell capabilities and enable the organization to run a Trade-Up program that protected the brand and eliminated the grey.
• Reduced duplicate shipments, enabled same-day order processing, and improved the ability to ship new product sales at the end of the quarter by implementing an integration technology that facilitated real-time.

Dublin, CA, US

• Dramatically improved productivity and lowered costs by effectively planning and directing systems implementations across Finance, Human Resources, and Merchandising Systems.
• Guided a 25-person staff with as many as ten contractors while responsibly managing $7M in capital projects and an annual expense budget of $1M.
• Reduced procurement and labor costs by $3M annually through vendor negotiations and outsourcing of the Order-to-Pay function.
• Managed production support transition to an offshore model, resulting in a 50% reduction in support costs.
• Delivered additional savings of >$400K by deploying receiving functionality across multiple cost centers and employee and manager self-service applications to the field.
• Standardized new store purchasing processes to reduce PO processing time by 80%.

Mba, General Management, Management Of Technology

Bs, Commerce & Engineering, Accounting