William Brooke Email & Phone Number

Malvern, Victoria, Australia

Chadstone

• Fulfilling customer expectations with attentive service and in-depth product knowledge.
• Demonstrated sales techniques to maximise revenue by upselling.
• Engaging with wholesale representatives for product training and sales methods.
• Processing transactions through point-of-sale system with high operational efficiency and customer engagement.
• Ensuring stock management procedures are followed and products are available to purchase.

Chadstone, Victoria, Australia

• Supporting the Commercial manager, I coordinate the retail team to ensure a high level of customer service and operational efficiency.
• Ensuring the security of the premises by confirming that opening and closing procedures are followed.
• Assist with staff scheduling to ensure smooth operation of the store.
• Training new team members to company guidelines
• High level of product knowledge to satisfy customers.
• Merchandising new releases and maximising store layout… Show more

Chadstone, Victoria, Australia

• Exceeding customer expectations with attentive service and in-depth product knowledge.
• Meeting KPIs, upselling targets, and maximising basket size.
• Processing transactions through point-of-sale system with high operational efficiency and customer engagement.
• Ensuring stock management procedures are followed, assisting with deliveries, cycle counts and stocktakes.
• Maintained the presentation of the store by tidying up Lego pieces, facing products, cleaning surfaces and… Show more
• Maintained the presentation of the store by tidying up Lego pieces, facing products, cleaning surfaces and dusting the shelves. Show less

Providing services including: professional headshots, family portraits, debutante ball photos and sports photography.

Albury, Australia

• Catering towards groups of varying sizes at the Albury Racecourse
• Running plates to and from the kitchen.
• Following kitchen cleaning procedures and washing dishing.
• Canteen service and cash handling.

Falls Creek

• Directly responsible for the delivery of ski lessons for up to 10 children or 10 adults.
• Supervised less experienced instructors as a ‘Flag leader’ of certain skiing levels. Allocating children and adults to classes and managing any queries or complaints.
• Successfully progressed skiing ability using nationally recognised explanations and demonstrations, ensuring a high level of customer satisfaction.
• Weekly training for professional development.
• Youngest ski… Show more
• Youngest ski instructor to perform in the weekly night show spectacular, demonstrating high skill level skiing.*Seasonal Work during 2015, 2017 and 2018 ski seasons Show less

Bachelor'S Degree, Business Management, Distinction

Bachelor'S Degree, Sports And Exercise

Year 12 2016

Activities and Societies: Snowsports Captain, Solar Car Challenge Team, Peer Support Leader