W. Richard Middleton Email & Phone Number

Provided pre-sale technical research and consultative support that demonstrated skills in assessing problem areas and offering recommendations, resulting in increased productivity and profitability while controlling costs.• IBM Certified Professional Accreditation - June 2005• Certified e-business Software Solutions Advisor – May 2004• RFI Coordinator and technical responder for customer submitted technical proposals requiring written technical analysis, research, product qualification, response, and technical review.• Coordinated and lead Lotus Sametime instant messaging project to enable business partners to quickly and effectively access specialists creating greater productivity and reduction in response times while ensuring federal and corporate regulatory compliance for data and user security.• Lead project coordinator for creation of Product Briefs to provide technical overviews to client reps, business partners and customers on IBM Lotus and portal software with a first year success rate of 43 product briefs developed and a 95% usage rate. • Co-operations Lead in support of management for operational coverage, customer request reporting, mentoring of new team members, and special projects.• Authored Quick Product Proposals for various Lotus and WebSphere Portal products to streamline small and medium business proposal responses resulting in increased activity and reduced turn-around times. • Increased customer satisfaction level to a record 98% and achieved revenue numbers of over $10 million in first year of position.

Provided customers with solutions assistance on transforming their key traditional business processes using e-business Internet technologies to control technology cost and maximize the return on investment. • Selected as a founding member of the e-business internet unit as a result of a strong history of exceeding customer satisfaction quotas and excellent interpersonal and assessment skills.• Achieved over $18 million in revenue first year. Received Business Unit Executive award for Technical Leadership.

Engaged in consultative selling, research and product configuration in support of inside and field sales representatives for both small to medium and large accounts with heavy focus on Internet servers and initiatives.• Brand Executive VP award for Team and Technical Leadership for exceeding quota with over $65 Million in revenue and 96% customer satisfaction rating as lead for the Mid-Range Specialist team. • First cross-trained sales product specialist on multiple platforms for Atlanta Sales Call Center.

Organized first successful Area Liaison program to provide an area focal point in support of field Specialist and Business Partner to focus on high visibility accounts.• Provided coordination of sales and order assistance, product support, research and product configuration on RS/6000 UNIX Systems.

Support for Melita Call System Products and worked on special projects for customer service area to enhance customer service processes.

Provided PC support to customers and internal reps for ADP Payroll Software for the General Services division.

Procurement and management of service parts to all NYNEX Business Centers and technical support groups.Supported departmental users on Banyan Vines network and Windows OS and applications.

Provided inside sales, customer support and coordination of technical support and training for customers and distributors as well as prepared large account bids up to $500,000. Supervised Assistant Contracts Administrator.

Instituted and developed the production control department and designed and implemented materials review system and implemented DEC VAX system 220 MRP and shop floor control modules. Supervised two coordinators and three expeditors.

Provided Support for Materials Control Department and maintained parts database and reporting.

Ba, Individually Planned Major In It And Business Management

Certification(Pending), Pmi, Project Management Education