W. Richard Middleton Email and Phone Number
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W. Richard Middleton personal email
W. Richard Middleton phone numbers
Experienced business and technology leader with a 15 year stable history with IBM supporting a wide range of hardware and software products across a variety of industries. Experienced working in changing business climates amid corporate and economical transitions while maintaining the ability to anticipate and assess a customers business needs without compromising quality, honesty and integrity. Instrumental in adapting new customer care policies that increased customer and technical service ratings above 95%. Recognized as an innovative team leader with the ability to create, mentor and manage teams that have contributed value to employers, customers and shareholders. • IBM Certified Professional Accreditation - June 2005• Certified e-business Software Solutions Advisor – May 2004Specialties: Areas of expertise and strength: Project Management, Product analysis and research, New program and special project development, Marketing, sales, and service, Team Leadership, Pre-Sales technical consulting, Strong negotiation skillsSoftware: Lotus Notes, Domino, Quickr, Forms, Sametime IM products, WebSphere Portal,Commerce, Web Content Management, Java, Pragmatech RFP Technical Proposal, Siebel Customer Relationship Management software Hardware: Various server and desktop brands
Possiblenow
View- Website:
- possiblenow.com
- Employees:
- 79
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Project ManagerPossiblenow Jul 2010 - Present
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Advisory Software Product SpecialistIbm 2000 - 2008Provided pre-sale technical research and consultative support that demonstrated skills in assessing problem areas and offering recommendations, resulting in increased productivity and profitability while controlling costs.• IBM Certified Professional Accreditation - June 2005• Certified e-business Software Solutions Advisor – May 2004• RFI Coordinator and technical responder for customer submitted technical proposals requiring written technical analysis, research, product qualification, response, and technical review.• Coordinated and lead Lotus Sametime instant messaging project to enable business partners to quickly and effectively access specialists creating greater productivity and reduction in response times while ensuring federal and corporate regulatory compliance for data and user security.• Lead project coordinator for creation of Product Briefs to provide technical overviews to client reps, business partners and customers on IBM Lotus and portal software with a first year success rate of 43 product briefs developed and a 95% usage rate. • Co-operations Lead in support of management for operational coverage, customer request reporting, mentoring of new team members, and special projects.• Authored Quick Product Proposals for various Lotus and WebSphere Portal products to streamline small and medium business proposal responses resulting in increased activity and reduced turn-around times. • Increased customer satisfaction level to a record 98% and achieved revenue numbers of over $10 million in first year of position. -
Advisory It Specialist - TechlineIbm 2000 - 2008
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Software It SpecialistIbm 1995 - 2008
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It SpecialistIbm 1995 - 2008
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Senior Software Solution SpecialistIbm 1999 - 2000Provided customers with solutions assistance on transforming their key traditional business processes using e-business Internet technologies to control technology cost and maximize the return on investment. • Selected as a founding member of the e-business internet unit as a result of a strong history of exceeding customer satisfaction quotas and excellent interpersonal and assessment skills.• Achieved over $18 million in revenue first year. Received Business Unit Executive award for Technical Leadership.
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Senior /Team Lead - Hardware It SpecialistIbm 1997 - 1998Engaged in consultative selling, research and product configuration in support of inside and field sales representatives for both small to medium and large accounts with heavy focus on Internet servers and initiatives.• Brand Executive VP award for Team and Technical Leadership for exceeding quota with over $65 Million in revenue and 96% customer satisfaction rating as lead for the Mid-Range Specialist team. • First cross-trained sales product specialist on multiple platforms for Atlanta Sales Call Center.
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Team Lead – Inside Sales And Area Liaison RepresentativeIbm 1995 - 1997Organized first successful Area Liaison program to provide an area focal point in support of field Specialist and Business Partner to focus on high visibility accounts.• Provided coordination of sales and order assistance, product support, research and product configuration on RS/6000 UNIX Systems.
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Customer Support EngineerMelita International 1994 - 1995Support for Melita Call System Products and worked on special projects for customer service area to enhance customer service processes. -
Pc Support SpecialistAdp 1991 - 1994Provided PC support to customers and internal reps for ADP Payroll Software for the General Services division. -
Buyer-Service Parts/ Materials ManagementNynex Corporation Business Centers(Now Verizon) 1990 - 1991Procurement and management of service parts to all NYNEX Business Centers and technical support groups.Supported departmental users on Banyan Vines network and Windows OS and applications.
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Edp SpecialistDekalb Community College 1988 - 1989
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Technical Support CoordinatorMultisonics Corporation 1986 - 1988Provided inside sales, customer support and coordination of technical support and training for customers and distributors as well as prepared large account bids up to $500,000. Supervised Assistant Contracts Administrator.
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Production Control SupervisorMultisonics Corportion/Winkomatic Corporation 1984 - 1986Instituted and developed the production control department and designed and implemented materials review system and implemented DEC VAX system 220 MRP and shop floor control modules. Supervised two coordinators and three expeditors.
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Materials Control AssociateLoral Information Display Systems 1982 - 1984Provided Support for Materials Control Department and maintained parts database and reporting.
W. Richard Middleton Skills
W. Richard Middleton Education Details
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Individually Planned Major In It And Business Management -
Pmi, Project Management Education
Frequently Asked Questions about W. Richard Middleton
What company does W. Richard Middleton work for?
W. Richard Middleton works for Possiblenow
What is W. Richard Middleton's role at the current company?
W. Richard Middleton's current role is Project Manager.
What is W. Richard Middleton's email address?
W. Richard Middleton's email address is wr****@****att.net
What is W. Richard Middleton's direct phone number?
W. Richard Middleton's direct phone number is +177036*****
What schools did W. Richard Middleton attend?
W. Richard Middleton attended Oglethorpe University, The University Of Georgia.
What are some of W. Richard Middleton's interests?
W. Richard Middleton has interest in Project Management Research And Analysis, Cooking, Community Service, Reading, Coaching Baseball, Challenging Projects, World History.
What skills is W. Richard Middleton known for?
W. Richard Middleton has skills like Project Management, Team Leadership, Sales, Hardware, Business Services, Marketing, Java, Lotus Notes, Business Process, Customer Relationship Management, Leadership, Lotus Domino.
Who are W. Richard Middleton's colleagues?
W. Richard Middleton's colleagues are Joanne Dailey, Jae Smith, Virginie Lagrange, Morgan Frey, Michael Hoover, Percy Smith, Clint Young.
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