Rich Rohde Email and Phone Number
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Rich Rohde personal email
✉ richrohde1@gmail.com★ Accomplished executive level professional with strong business and operations abilities who brings 20+ years of experience of demonstrated leadership successes. Proven ability to develop and implement process improvement strategies, cost control analysis and employee engagement practices that have resulted in significant company revenue growth. Known by colleagues for leading operations with an unwavering customer centric drive that has improved client wait times and doubled customer satisfaction rates. A background within the mortgage industry at the V.P. level who holds both operational knowledge and a keen business acumen that crosses all industries. A driven, calm and collected team builder who has established ability to rally a team resulting in gaining mutually respected relationships with internal staff and external business relations. ★Accomplishments:► Change Management—Increased employee efficiency by 500%.►
State Of Maryland
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Program Manager IiiState Of Maryland Jan 2022 - PresentBaltimore, Maryland, United States
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Program Manager IiState Of Maryland Apr 2020 - Feb 2022Managing day to day operations of the Support Group, leading Employee Benefits Division projects, reporting, interaction with State technology groups and support services.
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Executive Vice President, Fpsdirect: Change & Service Management | Process Development | ContractsFiniti 2011 - 2016Columbia, Md★ Drove the strategic vision of this start-up who is a national real estate vendor management and technology solution company. Responsible for operations, establishing operating goals, providing web portal oversight, information services, and business process practices as well as the implementation of various programs. Highly involved in vendor relations. ► Employee Efficiency—Steered the success of improving employee efficiency by 500% by implementing productivity objectives.► Negotiations—Reduced expenses by 42%; effectively communicated and executed agreements.► Process Design & Development—Created 17 new process that resulted in substantial revenue growth.► Program Improvements—Designed and executed cost reduction programs and increased the efficiency and overall performance of the information services systems.► Product Development— Planned and implemented new products and ensured quality through detailed tracking.► Vendor Analysis Reporting—Delivered status and outcome reporting following detailed analyzation.► Relationships—Developed and nurtured relationships with vendors and clients.► Other Leadership Deliverables—Involved in various project management functions, and oversaw the help desk and asset management (facilities).
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Sr. Vice President, Appraisal Operations: Customer Satisfaction | Quality Assurance | BudgetsFiniti 2006 - 2011Columbia, Md★ Accountable for leading a team of cross-functional staff and implementing process improvements and system enhancements. Reduced appraisal turn-around time by 35% in the first six (6) months with an increased on-time percentage by 50% and doubling customer satisfaction ratings.► Personnel Oversight—Directed the staff supporting all valuation products including appraisals, AVM’s, BPO’s and flood reports, directed staff appraisers as well as customer service.► Vendor Management—Established and maintained effective relationships, negotiated to secure favorable deals, ensured vendor service met expected deliverable for quality and timeliness.► Program Development—Developed and implemented Staff Appraiser program.► Budgets—Prepared budgets while adhering to company goals and objectives.
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V.P. Of Vendor Management: Recruitment | Sourcing | Service Delivery | Systems | BrandingFiniti 2002 - 2006Columbia, Md★ Served as the leader of vendor recruitment/sourcing and vendor delivery for appraisal, title, and closing. Increased appraisal and title vendors by 800% which vastly ensured timely order completion. Reduced vendor costs by 31%.► System Development—Created a specialized vendor panel which reduced inbound calls by 60% and greatly improved efficiency and customer satisfaction. ► Branding—Developed and executed a marketing plan that increased company presence.
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Credit & Underwriting Manager: Renewal Loans | National Marketing | Revenue GrowthTravelers Bank & Trust 1999 - 2002Hanover, Md★ Successfully led the credit decisions and growth for a specialized lending program that included self-employed borrowers, multi-family properties, and rental properties. Comprehensively marketed the program to branches throughout the country which led to a five-fold increase in business. Oversaw underwriting for in-house renewal loans. Additionally, lending volume increased from $3.5M to $17M per month with a 485% increase in volume with only a 33% increase in staff.
Rich Rohde Skills
Rich Rohde Education Details
Frequently Asked Questions about Rich Rohde
What company does Rich Rohde work for?
Rich Rohde works for State Of Maryland
What is Rich Rohde's role at the current company?
Rich Rohde's current role is Program Manager III at State of Maryland.
What is Rich Rohde's email address?
Rich Rohde's email address is ri****@****ti.info
What schools did Rich Rohde attend?
Rich Rohde attended University Of Maryland University College.
What skills is Rich Rohde known for?
Rich Rohde has skills like Operations, Vendor Management, Continuous Process Improvement, Program Management, Regulatory Compliance, Business Process Improvement, Cost Control, Process Implementation, Stakeholder Engagement, Strategic Sourcing, Change Management, Reo.
Who are Rich Rohde's colleagues?
Rich Rohde's colleagues are Tiffany R. Jones, Tiffany Price, Michelle -Dnr-, Tyrone Bristol, Rachel Kirby, Rich Oatis, Kevin O'neill.
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