• Spearheaded the design, budget estimation, and coordination of electrical construction project milestones for luxury residential customers, enhancing system and grid reliability and achieving service commitments ahead of schedule• Oversaw a team of 12 linemen in the successful implementation and execution of projects, leading to a 5% increase in operational efficiency and project completion rates within 3 months• Managed contractual documentation to ensure project compliance. Addressed complex customer inquiries and facilitated emergency storm restorations to reduce outage recovery time

• Strategically identified customer needs and goals through consultative sales techniques, crafting tailored sustainable energy solutions for a portfolio of commercial and municipal entities. This approach boosted customer satisfaction, resulting in 15% more positive pitch responses, and elevated the Net Promoter Score (NPS) by 10 basis points• Collaborated in account planning, customer targeting, and proposal development, revamping prospecting processes and streamlining sales operations for 200+ customers. This data-driven strategy generated over $200M in revenue for 2023, exceeding targets by 120% in one year• Conducted detailed financial analysis and forecasting for over 4,000 sales opportunities using PowerBI and Excel, improving KPI tracking, annual goal alignment and enabling data-driven strategic decision-making• Implemented Generative AI solutions to streamline workflow and increase productivity by 30%, further aligning with the company’s strategic objectives to enhance operational efficiency and market competitiveness

• Executed comprehensive customer rate and energy usage analyses, optimizing budgets and elevating customer satisfaction, contributing to a 10% increase in the annual NPS• Facilitated pilot implementations for energy efficiency and building analytics technology, cultivating solid partnerships with Georgia's largest municipal customers. These initiatives bolstered ESG and Net Zero sustainability education initiatives, leading to an 8% improvement in sustainability metrics within one year of solution implementation• Orchestrated stakeholder communications for quarterly sales and NPS updates, utilizing data-driven PowerPoint presentations to translate complex data into clear, actionable insights. This approach empowered organizational leaders to make more informed strategic decisions

Responsibilities shared in Key Account Analyst Role