·Product Portfolio Manager, RUM, Machine Learning, Knowledge Graph, A/B Testing, Anomaly Detection Portal.·Strategic leader bringing automation and machine-driven experiences into reality through storytelling, MOC and results.·Create strategy and execute programs for ML driven automation and contextual user & channel experiences.·Manage execution, governance, communication and yearly roadmap for ML driven programs and portfolio of products. ·Develop capability/gap analysis, product roadmaps in an agile environment to drive iterative product enhancements.·Manage strategic goals and deployed knowledge graph bringing advanced KM functions to operations and experiences.·Facilitate the Business Insights team through all privacy and security policies and requirements for internally built RUM, data capture, and aggregations, A/B testing tool, knowledge graph, and annotation of customer interactions and comments. ·Partner across Apple, program managing annotation projects to optimize cost, create strong automation processes to meet organizational goals.·A/B Testing Program Manager deployed in-house A/B testing tool and integrations, process, MOC, and managing AB tests. ·Developed near-real time anomaly detection platform enabling NPI reporting, rapid response and deep root cause analysis.

·Created brand new PMO function, transforming organizational planning and project management from reactive projects to strategic multi-year planning, allowing for portfolio management, calculated programs, effective governance, prioritization and transparent communications.·Developed a cross-functional strategic planning/execution framework, aligning research, CX, programs and operations.·Facilitated yearly strategic planning and SWOT analysis sessions across senior leaders, partners, and stakeholders bringing focus to valuable investment areas, strategic cross-functional initiatives and key partnerships.·Hired and managed program office, program managers, operations, and MOC for organizational projects, customer journeys, and yearly planning process.·Developed Program Management, Customer Journey & Explorations playbooks, templates, and tools to drive standardization, alignment, and change management for the organization.·Managed personalization and privacy exploration for the organization to build authenticated experiences, systems, and policies with privacy standards and compliance at the center of the support experiences for our customers.·Deployed new processes and tools for ROI modeling, prioritization, resource planning and allocation, and project tracking.·Executed a clear communication and MOC plans to support the planning lifecycle, key milestones, governance, continual progress reporting, and meeting cadence.·Funneled clear outputs into the capital planning process, while managing 5 PMO roles to support portfolio management.·Strategically brought transparency, connection, and awareness to all business priorities by introducing capability level planning.·Created PMO structure that could support business only projects, and IT water fall and Agile planning and execution.

·Strategically introduced Six Sigma to the organization in order to drive operational improvements to core processes.·Worked with staff and process owners to build SIPOCs, developed Critical to Quality measures for core processes.·Redesigned NPI, rapid response, and emerging issues processes, streamlining siloed processes into efficient, collaborative processes which enabled organization to provide real-time insights to key stakeholders across Apple.·Implemented quality methodologies such as DMAIC/8Ds to document, optimize and streamline operational processes.·Improved workflows, performance, and multi-team engagement, and prioritized business needs in a scalable manner.·Aligned with external, UX, Content, and Production teams to bring the concept of content collections into production.·Facilitated workshops and mapped change management for new content groupings, while coordinating with the team.·Understood program KPI performance versus goals and infused a data-driven approach into the selection process.·Synthesized quantitative and qualitative analyses into key trends, implications, and recommendations for program teams.·Collaborated with Operational and Project teams on high-level, impactful user-centered requirements and strategies.

·Managed large-scale PMO function, including project portfolio, governance, MOC, risk assessment, budgets and reporting.·Executed this new multi-dimensional PMO in less than 14 months, which consisted of multiple programs, projects and teams.·Oversaw strategic multi-year programs, strategic roadmap, portfolio planning, IT plan of record, and agile sprint cycle implementations.·Developed cross-functional PMO structure, governance, tools, templates, reporting, resource planning and ROI modeling.·Managed portfolio of SaaS and cross-channel integrations that led to cost savings and revenue generation of $66M.·Effectively managed the yearly $3M budget and 4 integrated teams consisting of various disciplines and resources.·Strategically led a global team of 15+ Program Leads, UX Researchers, CX, and Business Architects.·Evangelized adoption of user-centered design, best practices for research, and business architecture methodologies.·Transformed digital portfolio, bringing 3 dramatically different customer types into 1 customizable authenticated experience.·Implemented new CX, 6 new IT infrastructure platforms, and many web services in concurrent 2-week sprint cycles.·Directed UX research and design for digital transformations throughout the lifecycle, including planning and discovery.

·Brought first PMO to HP Digital Support, creating PMO structure, operational framework, roles, processes, tools and communications.·Developed a vision for alignment around innovation strategies and customer-centric design of consumer experiences.·Directly managed a multi-discipline team of 11, including Program Management Office, SEO & Marketing, Research and CX Usability.