Sarah Wright Email & Phone Number

Alexandria, Va, Us

Fort Belvoir, Virginia, United States

Fishers, Indiana, United States

Fairfield Inn & Suites Indianpaolis

Residence Inn By Marriott Carmel/Indianapolis

Procured position to oversee daily operations, such as, guest services, financial functions, sales and marketing for industry-leading premium hotel chain.; Direct all aspects of comprehensive hotel management; manage staff, collaborate with vendors, and oversee financial operations. Greet and register high volume of guests while serving as chief point of contact for customers. Recruit, train, and evaluate associates. Orchestrate accounts payable / receivable, profit and loss (P&L) statements… Show more Procured position to oversee daily operations, such as, guest services, financial functions, sales and marketing for industry-leading premium hotel chain.; Direct all aspects of comprehensive hotel management; manage staff, collaborate with vendors, and oversee financial operations. Greet and register high volume of guests while serving as chief point of contact for customers. Recruit, train, and evaluate associates. Orchestrate accounts payable / receivable, profit and loss (P&L) statements, budgets, sales forecasts, purchasing, and payroll functions. Spearhead weekly management meetings. Generate monthly reports and maintain records and documents. Show less

Secured a position to provide long term support to hotels that were missing a manager while overseeing daily operations such as guest services, financial functions, sales and marketing for industry-leading premium hotel chains.; Fill in as leader of a property and help identify talent for a permanent replacement. Responsible for the entire hotel and ensure that the management staff and hourly associates deliver the highest standards of service and hospitality. Direct the operation of Front… Show more Secured a position to provide long term support to hotels that were missing a manager while overseeing daily operations such as guest services, financial functions, sales and marketing for industry-leading premium hotel chains.; Fill in as leader of a property and help identify talent for a permanent replacement. Responsible for the entire hotel and ensure that the management staff and hourly associates deliver the highest standards of service and hospitality. Direct the operation of Front Office, Housekeeping, Laundry, Maintenance, Sales, Food & Beverage and/or Security and offer continuous support and training. Expect to actively participate in the daily operations tasks.Selected accomplishments:Orchestrate the activities of the hotel managers and hourly associates to ensure that guests receive a high level of service, sales are maximized, associates are satisfied, and profit meets owner expectations.Maintain open and effective communication with the hotel owner. Manage the preparation of ownership reports for presentation by the Regional Vice President. Maximize revenue through sales efforts, yield management, and cost control.Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance and to reach their personal development goals.Ensure compliance with White Lodging and hotel brand standards. Show less

Lake Norman, Nc

Procured position to oversee daily operations, such as, guest services, financial functions, sales and marketing for industry-leading premium hotel chain.; Direct all aspects of comprehensive hotel management; manage staff, collaborate with vendors, and oversee financial operations. Greet and register high volume of guests while serving as chief point of contact for customers. Recruit, train, and evaluate associates. Orchestrate accounts payable / receivable, profit and loss (P&L) statements… Show more Procured position to oversee daily operations, such as, guest services, financial functions, sales and marketing for industry-leading premium hotel chain.; Direct all aspects of comprehensive hotel management; manage staff, collaborate with vendors, and oversee financial operations. Greet and register high volume of guests while serving as chief point of contact for customers. Recruit, train, and evaluate associates. Orchestrate accounts payable / receivable, profit and loss (P&L) statements, budgets, sales forecasts, purchasing, and payroll functions. Spearhead weekly management meetings. Generate monthly reports and maintain records and documents.Selected accomplishments:Working closely with the associates to improve team morale by introducing a structured environment, conducting associate meetings monthly, and recognition of achievements.Hotel scored an 88% on annual Marriott Quality Assurance review. Impacting Marriott Overall Guest Satisfaction Scores, Room cleanliness in top 30% while in 2009 cleanliness was in top 47%. Increasing staff service scores into top 20% of all Springhill Suites over 2009 top 67%. Achieved 116% of budgeted sales for first quarter of 2011; revenue is up 14.2% over 2010. Mentor managers on legal, ethical, and human resources practices. Show less

Mettawa, Il

Recruited to spearhead opening of new Residence Inn by Marriott hotel and manage staff recruitment, project management, and vendor negotiations.; Serve as key member of opening team; recruited and trained all associates. Communicated directly with Marriott to ensure opening remained on schedule. Collaborated directly with general contractor as well as project manager to drive hotel construction in alignment with established specifications. Facilitated purchasing and delivery of all vendor… Show more Recruited to spearhead opening of new Residence Inn by Marriott hotel and manage staff recruitment, project management, and vendor negotiations.; Serve as key member of opening team; recruited and trained all associates. Communicated directly with Marriott to ensure opening remained on schedule. Collaborated directly with general contractor as well as project manager to drive hotel construction in alignment with established specifications. Facilitated purchasing and delivery of all vendor items. Managed general operations following hotel launch including managing staff, negotiating vendor contracts, and overseeing financial operations.Selected accomplishments:Effectively ensured hotel adherence to Marriott guidelines and standards prior to opening dayRealized sales in excess of forecasts; achieved guest scores in top 20% of Marriott brand.Liaised between vendors, contractors, and hotel management to facilitate comprehensive project oversight and successful execution. Show less

Fishers, In

Directed all aspects of comprehensive hotel management; managed staff, negotiated vendor contracts, and oversaw financial operations. Greeted and registered high volume of guests while serving as chief point of contact for customers. Recruited, trained, and evaluated associates. Orchestrated accounts payable / receivable, profit and loss (P&L) statements, budgets, sales forecasts, purchasing, and payroll functions. Spearheaded weekly management meetings. Generated monthly reports and maintained… Show more Directed all aspects of comprehensive hotel management; managed staff, negotiated vendor contracts, and oversaw financial operations. Greeted and registered high volume of guests while serving as chief point of contact for customers. Recruited, trained, and evaluated associates. Orchestrated accounts payable / receivable, profit and loss (P&L) statements, budgets, sales forecasts, purchasing, and payroll functions. Spearheaded weekly management meetings. Generated monthly reports and maintained records and documents. Selected accomplishments:Improved Guest Satisfaction Scores by more than 10% while driving increased staff service, guest arrival satisfaction, suite cleanliness, and maintenance and upkeep scores.Successfully outperformed sales goal, achieving 106.1% and growing 17.5% year-over-year through revenue-focused budgeting and forecasting operations.Decreased hotel incidence occurrences from 33.3% to 17.4% in 2006 by establishing dynamic tracking practices and conducting consistent room inspections.Achieved revenue per available room indent of 100.5%; negotiated lucrative account rates and won new business.Recognized as Rookie Manager of the Year in 2001 due to outstanding management talents and superior level of guest service Show less

Fishers, In

Indianapolis, In

Developed sales and marketing plans and drove top-flight sales through proactive sales strategies; researched trends and identified optimal competitive pricing structures. Analyzed corporate clients' needs and recommended solutions to expand account base. Trained and coached front desk staff on systems and standards; mentored managers and spearheaded recruiting and hiring activities. Ensured compliance with hotel standards and procedures; established new policies when necessary. Realized… Show more Developed sales and marketing plans and drove top-flight sales through proactive sales strategies; researched trends and identified optimal competitive pricing structures. Analyzed corporate clients' needs and recommended solutions to expand account base. Trained and coached front desk staff on systems and standards; mentored managers and spearheaded recruiting and hiring activities. Ensured compliance with hotel standards and procedures; established new policies when necessary. Realized exceptional levels of customer service, satisfaction, and retention while maintaining competitive edge.Selected accomplishments:Played a key role in pre-opening operations for new hotels; assessed staffing needs, allocated resources, and oversaw vendor relations and deliveries.Increased revenue per available room by 3.3% in 2004Won two new key accounts, securing more than $141,000 in revenue in 2002 and increasing revenue to $259,000 in 2005.** ** **Previous experience as a Guest Service Representative at the Hampton Inn in Merrillville, IN as well as a Residence Inn in Merrillville, IN on behalf of White Lodging. Show less