Michael Wright, Ba Fcip Email & Phone Number

Vancouver, British Columbia, Canada

The primary focus of this role is to conduct audits of licensees to ensure licensees are conducting their business in accordance with Council Rules and Code of Conduct. Also, to provide guidance surrounding the responsibilities and best practices of licensees.

Vancouver, Canada Area

Branch Manager for the Bentall Centre location on Burrard Street in Vancouver. People leadership, managing the office budget, creating and managing the work schedule, approving time entry requests, approving expense requests, actively engaging with the insurance management leadership team in the Westland insurance branches.Prioritizing work for the team, taking action on daily, weekly and monthly sales and operational reports.

People leadership, managing the office budget, creating and managing the work schedule, approving time entry requests, approving expense requests, actively engaging with the insurance management leadership team in the Envision insurance branches.Prioritizing work for the team, taking action on daily, weekly and monthly sales and operational reports.

Vancouver, Canada Area

North Vancouver

Accountable for providing expertise for functional requirements for the design & development of the Guidewire PolicyCenter system at ICBC. System implemented September 2016. Accountable for providing critical business input, direction & approvals. Represented Insurance Sales & Distribution as product owner for sales & governance reporting.HighlightsProvided business inputs, requirements & approvals to the:• Business Analysis team for Change Impact Assessments & Process Maps,• Change Readiness team for communication deliverables,• Procedures & Learning teams for Procedures & Training Courses, • Operational Readiness team for Business Models, and• User Acceptance Testing team for Test Case scenarios.Key resource for project functional team to supply business context/assessment for resolving project issues. Team member in our stakeholder relationship program with the Insurance Brokers Association of BC. Regular communication & engagement in strategic Task Force & Working Group discussions.Engagement efforts with ICBC staff & brokers: co-developed communications & training material, co-approved communications & training, delivered system demos & communications to staff & brokers.I was the key business focal point for the card reader implementation. Working with a major Canadian bank & software vendor I managed the ordering process for 900 broker locations in 2015. In 2016 co-managed the distribution and installation of 1400+ credit card devices throughout the province. Report product owner - provided requirements, set direction, assigned priority values & adjusted features & scope. Provided direction to developers to accept or reject report outputs at the end of each project sprint. Provided leadership & direction to create business solutions to resolve system gaps / ambiguities identified prior to go-live.

Surrey

Accountable to plan, develop and implement sales & communications strategies that directly support the provincial business plan and design & implement tactical plans to support these strategies, with a focus on a competitive environment.HighlightsImproved revenue levels and attained divisional target.Met the divisional customer experience target and improved the score with my broker partners. Resolved all significant broker compliance issues.Managed operational budget below plan for the calendar year.Created and managed development plans for all employees in my team. All team members completed all development activities.

Surrey

Accountable for building, developing and maintaining effective working relationships with 240 broker locations in the Fraser Valley. Accountable for building strong working relationships with internal operating areas to support compliance and governance goals. Mitigated risk associated with designated area of accountability by identifying exposures, implementing controls, monitoring compliance and taking corrective action. Promoted agency performance through training programs, responsible for compliance of independent brokers. Prepared and managed business plans and budgets. Managed the team, selected and developed staff.HighlightsLed a province-wide team to review and make recommendations for resolving a significant compliance issue. This review became the foundation for the Broker Risk Management Program.Business sponsor for a project designed to strengthen the collection and use of business intelligence to better manage the business.Formalized the monthly and quarterly reporting process for the team Developed my team through extensive cross-training to prepare for business change from within our organization, and for changes initiated by the insurance marketplace.

North Vancouver, British Columbia

Responsible for co-managing support departments comprising of approximately 100 employees and supervisors.Our area was accountable for providing specialized vehicle registration services, imaging services, error correction resolution for customer databases, and technical support to the Insurance division.HighlightsIn 2001, I managed the team during the corporate Voluntary Separation Program. Twenty staff members were approved for VSP, and our management team did not replace the employees in those roles.In 2002, we implemented significant operational improvements to meet our existing service goals and operate with fewer team members. This work resulted in a 12% drop in operating expenses, and a 19% drop in full-time equivalent positions.In 2003 I was the corporate witness for an important job profile arbitration. In December the arbitrator dismissed the appeal which provided the company significant savings in back pay and future employee earnings. This award also reduced the risk of other potential job profile appeals from other employee groups in similar support roles.In 2003 and 2004 I amended vacation scheduling, operating hours, and distribution of work in one of my key areas. As a result our backlog was reduced by almost 90% at the end of 2004 compared to 2000.In 2004 and 2005 I implemented operational changes and workflow modifications to increase efficiency in our support areas, one of which enjoyed a reduction of 25% in overall workload. I also oversaw attendance management work in the support areas which stabilized our unplanned absences and improved morale in the overall team.

North Vancouver, British Columbia

With two other Senior Business Analysts, responsible for managing and directing the Business Analysts and User Acceptance Analysts. Accountable for implementing operational business change, production support, and project initiatives. HighlightsI was the business team lead for the first iteration of the Autoplan Extranet project from August 2000 to February 2001. Scheduled staff, hired new team members, managed external contractors.

North Vancouver

Whistler, British Columbia

Reported to Alena Jacobson, Fleet Systems ManagerAccountable for delivering dedicated transportation services to accredited VANOC participants in Whistler during the Vancouver 2010 Olympic & Paralympic Games. Accountable for co-managing 50 paid staff and 200 volunteers & 100+ vehicles.HighlightsSuccessfully managed the delivery of all Games vehicles from Richmond to Whistler.Created and maintained an 8-week schedule for all paid staff: our operation was available to accredited participants 24 hours a day.Successfully delivered transportation services during the Games, and monitored the return of all Games vehicles to the main vehicle compound in Richmond.

Fcip, Insurance

Fellow Chartered Insurance Professional, 2011, Insurance Institute of Canada, with a focus on Management (Organizational Behaviour.

Bachelor Of Arts (Ba), Political Science, History

Post-secondary degree from Simon Fraser University, 2007, Bachelor of Arts, Major in Political Science, focus on Canadian politics.