Theresa Wright Email & Phone Number

San Jose, Ca, Us

Served the Shutterfly Fulfillment Platform Order Management, Shipping & Packaging and Partner Management engineering teams. Engaged cross functional Stakeholders to define problem statements. Authored Feature Requirement Documents for new product features, improve usability of tools and prioritized roadmap deliverables to expand Shutterfly’s fulfillment network to new business units.- Participated in the resourcing of Shutterfly's Transportation Management System service- Documented Standard Operating Procedures to extend knowledge across teams for Partner Fulfillment Integrations and new Product Integrations- Improved product adoption and reduced support tickets by 40% by adding key product features

Atlanta, Ga, Us

Identified areas of opportunity related to on-time performance, quality, cost savings, workflow improvement, and product development. Managed fulfillment agreements and pricing negotiations with fulfiller network and carrier accounts. Led cross functional team members on projects related to new product development, next generation reporting and API service expansion. Sourced, negotiated costs and managed the 2022 roadmap of new products.

San Jose, Ca, Us

Engaged cross functional team members to define priorities, document services, and drive deliverables to meet the objectives of various Shutterfly business segments supported by 3rd Party Fulfillment Partners. Served as the Subject Matter Expert for Shutterfly Partner API services and paper-based product offerings. Identified, vetted, and integrated best fit new 3rd Party Fulfilment Partners for products and new personalization techniques. - Led the fulfillment integration effort for Spoonflower designs on the Shutterfly and Snapfish sites in the Fall of 2021, just 2 months after the acquisition of Spoonflower. - Integrated 8 new partner fulfillment locations in 2021 - Managed 45 partner locations on the delivery of 5+ API service deliverables in 2021 - Documented API and workflow processes for Lifetouch yearbook program - Managed and largely contributed to Business Process documentation shared with external partner fulfillers

San Jose, Ca, Us

Promoted to Senior Partner Manager for projects delivered in 2019 and displaying a strong capacity and strategic planning experience to support seasonal fluctuations. Built strong partner relationship skills including an acumen for having tough, constructive conversations. Affinity for identifying creative solutions in challenging situations. - Managed Partners to 97%+ on time shipping performance in Q4 2019 and 2020 - Negotiated my own Fulfillment Agreements in 2019 and 2020 - Implemented 14 Products with existing partner locations in 2020 - Led the team through an extensive API Service roll out as the SME to improve shipping optimization performance

San Jose, Ca, Us

Served as the primary point of contact for multiple 3rd Party Partners. Identified areas of opportunity related to on-time performance, quality, cost savings, workflow improvement, and product development. Monitored daily reports to identify existing or potential issues. Implemented 3rd Party Partners to support fulfillment of Cards & Stationary, Calendars, and gifts. Worked with cross functional teams to develop and launch new products related to Cards & Stationary, Calendars, Gifts and Flush Mount Albums. Worked with engineering and product teams to manage new technology service features with Partner network. - Built strength and redundancy in partner fulfillment network in 2018 and 2019 - Redesigned and developed Order Management and Partner performance reporting - Led the Partner Fulfillment team through 2 critical weeks during Q4 2019 while also managing 45% of Partner Fulfillers - Negotiated significant annual savings in 2019 in direct product cost - Supported additional significant cost avoidance in 2019 from proposed price increases and reduction of wasted materials

Chicago, Illinois, Us

Managed account communication and expectations on a big picture and project level. Developed business opportunities with new and existing accounts. Successfully drove projects through all phases of the project life cycle. Developed and sustained excellent relationships with all client contacts and internal team members. Coordinated internal marketing initiatives and materials, concept, and design.

Seattle, Wa, Us

Managed the Digital Printing department and coordinated schedules and materials for production. Supported 9 sales representatives from project estimation to job completion in the Digital department. Supported 2 sales representatives with traditional offset lithography projects and buyouts. Improved communication, turn times and quality. Coordinated marketing initiatives and materials, concept, design, and distribution.

Worked on-site for one of Consolidated Graphics’ largest customers. Coordinated print production and managed inventory levels of marketing materials and business crucial documents. Identified areas of improvement and sales growth. Integrated with the customer's Marketing department to cohesively support sales cycles, promotions, and business transitions.

Production Manager—Managed the production floor of one of the largest digital printing facilities in North America. Established effective team and relationship building, which led to improved quality control, production efficiency and employee morale. Strategic Programs/Project Manager—Led the successful implementation of new print programs and customer products. Managed project timelines, established workflow improvements, managed team members and assigned responsibilities. Successfully collaborated with customers to develop new products, services, and market segments to develop and expand program offerings. Planning and Scheduling—Teamed with Production, Customer Service, and Sales departments to organize custom work through production. Managed departmental relationships, identified processes, allocated materials and scheduled jobs to meet customer deadlines.