Zach Wright Email & Phone Number

Melbourne, Victoria, Australia

• Provided Level 1 and 2 IT Support, working with internal customers, stakeholders and vendors to deliver quality service within agreed upon SLAs.• Facilitated user onboarding and secure offboarding, including hardware provisioning, and access management.• Managed Atlassian tools - Jira/Confluence/Access, and worked with teams to ensure optimal customer satisfaction.• Documented new business system processes and updated existing process documentation where appropriate.• Implemented and managed various business systems, and provided support to improve user experience. Facilitated migration projects to new systems where needed.• Managed Microsoft 365 applications, including Exchange, Intune, Entra and Active Directory, Defender,Sharepoint, Teams.

Orange, New South Wales, Australia

Orange, New South Wales, Australia

Fulfilled various roles, including Duty Manager, Front of House Sales, Administration and Stock Control, as well as Digital Projectionist and Technician.