Wrigley Santos Email & Phone Number

Auckland

Monitor channels for user feedback and trends in user behaviour to formulate user insightsPlan for UX research studies including participant recruitment, test scripts, team briefing and mock tests Conduct UX research studies such as surveys, card sorting, tree testing, customer interviews and usability testing Synthesize observations from research and.

Specialist in frontend and backend content management, design pattern libraryStakeholder managementCustomer interviews, Guerrilla testingTechnical requirements, wireframing, alpha testingManage go-live of new content, forms and featuresReport bugs and defects on the website for fixing

UX writingDeveloped content for Environment, Dogs, Parks and Recreation, and Rubbish and Recycling sections of the new Auckland Council websiteLed co-design workshops with subject matter experts to discover user needs and business needsFacilitated observation sessions and analysis for user testing and iterates content based on testing outcomesStakeholder.

Created content for Healthy Waters section of the Auckland Council websitePublished content for Plans, policies and projects, Arts, Community venues and OurAuckland sections of the Auckland Council websiteContent advisory and stakeholder management (Plans &Policy; Healthy Waters; Arts, Community & Events; Grantsand Funding)Monitored customer feedback and.

Auckland

• Managing a workflow for designers and content specialists
• Publishing ads through content and order management systems
• Quality-checking ads and responding to internal and external customers through email, helpdesk, phone and CRM system
• Trained studio coordinators and Call Centre team on content management and query response
• Part of the Business Advisory team for the Jolt Project which aims to consolidate accurate and reliable customer data
• Part of Consulting team for… Show more

My role focuses on fulfillment of online advertising sales, workflow management and customer service. This requires me to oversee the whole process and ensure that the client’s requirements are met by communicating with them and liaising with different departments - the operations team, graphic design team, sales team, billing department and technical.

My tasks involved assisting in the management of the daily operations of the centre, producing communications materials for customers and training staff.

Freelancing exposed me to different types of writing, creating product and business descriptions, numerous web pages and articles. This required me to discuss project details with my clients from abroad and complete the project on time and as per requirements. I wrote for clients halfway across the globe and helped them with their article marketing and.

I was in charge of assigning tasks to a team of writers, regularly communicating with them and checking the progress of every project. These tasks were mostly Reading/Language assessments to be used in state-based standardized tests in the US. I ensured that all content are completed and polished by deadline. I wrote and edited many of these standardized.

Taught English Communication, Reading, Writing and Speech to non-native English speakers

Taught English, Literature and Writing courses to college students

I wrote Reading/Language assessments for Grades 6 to 8. I also prepared multimedia-based content, progress monitors and teacher guides.

I produced marketing materials such as flyers and brochures. I also prepared a marketing plan and advertising copy.

Besides managing the company’s internal and external publications and preparing speeches and correspondence for the General Manager, I was also responsible for conducting seminars and orientations for stakeholders on new policies and facilitating discussions and study groups with franchise owners to improve the standard among franchises, resolve issues and.

I managed the company-owned learning centre. I conducted orientations for parents and administered diagnostic exams to students.

I wrote web content for a leading news and entertainment network. Part of my tasks was also to organize campus events for website promotion.

I gathered comprehensive data on the nation’s colleges and universities and wrote articles relevant to this age group.

Ba, Journalism

Activities and Societies: UP Christmass, UPCCC Recipient, Teodoro Journalism Scholarship 1999 – 2000

Level 7 Nzqa Micro-Credential, Digital Skills For The Workplace

A highly collaborative online micro-credential course designed to equip you with 21st century skills in a digital environment.