William Ringenberg Email & Phone Number

Louisville, Kentucky, United States

- Act as escalation point for tier 1 tickets.- Provide a full range of network, server, and workstation support for a diverse client base.- Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.- Professionally respond to telephone calls, emails, and web-based service requests.- Provide friendly, courteous and quality support for clients.- Follow a service ticket through to its completion.- Meet or exceed key service metrics.- Work as on-site support for an Enterprise client to perform a variety of services including: hands-on troubleshooting, provisioning, documenting, and managing a board specific to the client.

At Rocky Mountain Oils, my job is to: - Install and maintain computer systems and networks aiming for the highest functionality. - Train users of the systems to make appropriate and safe usage of the IT infrastructure. - Build and maintain updated and efficient computer systems and networks to optimize the role oftechnology on business sustainability. - Work with Accounting/Analytics to set up an automated system of tracking sales/revenue for our company through Heap Analytics, Power BI, Panoply, and WeVo. - Create/Edit scripts within SQLYog to keep track of orders, as well as provide data to both Analytics and Marketing. - Perform maintenance on Fishbowl server to assist in keeping accurate data for Accounting/Analytics. - Brainstorm new idea to assist in the increased development of IT. - Oversee any maintenance/support requested by outside departments (Marketing, Customer Service, Accounting, etc.) inside/outside business hours. - Set up admin coupons and logic through VTEX platform. - Code landing/catalog pages using JSON, HTML, CSS, and JS. - Successfully sets up sales and keeps orders flowing smoothly (often off hours). - Work with outside developers to push major code changes to help further improve the website. - Maintain/develop new improvements on the web platform VTEX (used to be Magento 1). - Assist Marketing in updating the website with any improvements/new features they request. - Work with Analytics and Accounting to maintain accurate data results from website sales/orders. - Assist with the maintenance of Rocky Mountain Oils's blog site, hosted by WordPress. - Migrated our site through various platforms: Magento, VTEX, Shopify

Louisville, Kentucky Area

· Coordinate/organize class formation for multiple, different-level classes· Teach beginner-advanced choreography for ages 4-Adult· Sufficiently manage time to ensure that each class doesn’t go over

Louisville, Kentucky, United States

Update, resolve and close service tickets by quickly responding to and resolving client- and remote management and monitoring system-reported technology issues.Schedule appointments for delivering remote technology support and performing follow up tasks and provide professional client updates.Provide installation, troubleshooting and support for basic networking issues, VPNs and Windows desktop operating systems, client software programs and applications.Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.Escalate service requests that require engineer-level support.Comply with all organization business policies, workflow processes and documentation practices.

Louisville, Kentucky Area

As an intern for the Speed Museum, my duty is to learn the ins and outs of the Information Technology department within the work field. Responsibilities:· Assist coworkers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installs using ActiveDirectory and Office365· Develop an open-sourced ticketing system, OS Ticket, to be used by all Speed employees, and maintain accurate records of completed and pending jobs· Develop a network mapping software. LibreNMS, to help provide a display a visual of connected networks· Monitor and create new Virtual Machines through Hyper-V

Bloomington, Indiana Area

· Operate the cash register efficiently and responsibly, accounting for at least $1500 per shift, ensuring all customer transactions were correct, while also preventing profit loss· Provide positive and friendly customer service by assisting guests with online orders and returns· Oversee the registers, offering support as needed· Offer assistance to the supervisor by assisting guests with questions

Louisville, Kentucky Area

· Ensured the safety of artwork and museum visitors· Identified potential security issues and took proper measures to resolve them· Surveyed different rooms of artwork, aiding museum visitors when needed

Bloomington, Indiana Area

· Guaranteed customer service satisfaction by helping guests find their seats or the concessions· Oversaw the seating for events and offered positive and friendly support as needed· Solved any customer issues efficiently and responsibly

Indianapolis, Indiana Area

· Washed dental instruments in a timely manner· Sterilized dental rooms when dentist is finished · Organized time carefully in cleaning rooms and insturments

Bachelor Of Science (B.S.), Informatics, Graduate

Activities and Societies: Captain of Hip-Hop ConnXion IndianaIndividualized Cognate: Music Minor: Human-Centered Computing Accolade.

High School Degree, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: National Honor Society, Class of 2015 Steering Committee, Campus Life