Full responsibility and management over social media presence, full write-up of weekly newsletter and managing ongoing EDMs, assisting with SEO and Google Adwords analytics, coordinating marketing campaigns, research and strategies, copywriting and editing for the website, and writing multiple blog articles every week. These duties were performed alongside all other required management of customer support, including all email inquiries for the online bookstore, returns, custom orders, order tracking, phone inquiries etc. Researching and keeping abreast of book news, publications and trending titles.

Part of a team responsible for processing weekly and consignment sales, managing inventory flow, updating sales forecasts, liaising with warehouses, managing stock inquiries amongst other tasks utilising SAP ERP system, MS Access and more. The role originated as a Customer Service position, duties included: phone and email order queries, order processing (SAP), stock returns and management, order tracking and stock queries (SAP), various office administrative duties.