Knowledge Management Specialist, Nasa Glenn Research Center
CurrentProvide NASA Glenn Research Center’s (GRC) over 3000 civil servants and support service contractors with the information and tools they need to advance NASA missions.+ Co-developed a Knowledge Management (KM) Program using multiple KM and leadership techniques to overcome management and cultural resistance.+ Developed lessons learned capture process designed to capture both technical and non-technical lessons.+ Developed knowledge infusion process designed to actively incorporate captured knowledge into workforce processes, procedures, and culture. + Developed a knowledge capture and transfer process to address workforce attrition and organizational succession planning.+ Developed and presented approach to using narrative structure and storytelling for knowledge capture and sharing.+ Wrote the Center’s KM strategic plan, a knowledge loss risk notice, a KM working group charter, and procedural documents for nine KM processes.+ Designed and implemented a KM SharePoint-based intranet site and a KM collaboration SharePoint site.+ Proposed, led, and reported on a successful pilot activity designed to explore the use of knowledge mapping to address specific knowledge retrieval challenges at the Center.+ Established ground-floor data and document configuration.+ Researched and designed 100+ KM presentations and training materials.+ Organized and facilitated over fifty lessons learned activities and hundreds of other knowledge capture, transfer, or sharing activities.+ Initiated collaboration between the KM Program and the digital transformation initiative, the NASA library, model-based systems engineering initiative, configuration management working group, and more.+ Led working groups addressing lessons learned process, attrition and knowledge/expertise mapping, Website Development, training, and more.+ Led a gap analysis activity for the 12-person KM office.+ Mentored Center officers, project managers, interns, contractors, etc. in KM and KM processes.
