Self-Published Author 'Stranger Things Have Happened'. A collection of short stories dealing with the unnatural in a natural world.

Coordinate the exterior maintenance needs of large corporations, including: Toys R Us, JC Penney, Macy's, KinderCare Daycare, BB&T Bank, Bank of the West, and David's Bridal.Manage contracts with local vendors to perform landscaping, lot sweeping, snow removal, and other related services for corporate clients.Ensure vendor compliance in areas of budget, contracts, insurance and licensing, and any other areas as applicable.Audit corporate accounts and conduct billing on a… Show more Coordinate the exterior maintenance needs of large corporations, including: Toys R Us, JC Penney, Macy's, KinderCare Daycare, BB&T Bank, Bank of the West, and David's Bridal.Manage contracts with local vendors to perform landscaping, lot sweeping, snow removal, and other related services for corporate clients.Ensure vendor compliance in areas of budget, contracts, insurance and licensing, and any other areas as applicable.Audit corporate accounts and conduct billing on a timely basis.Draft proposals for prospective and returning corporate clients.Execute a range of simultaneous projects for clients within a prescribed timeline and budget.Address client concerns and ensure the resolution of issues in a timely and satisfactory manner.Handle phone and email inquires for prospective clients.Maintain daily communication with existing clients and maintain knowledge of respective brands and products.Execute regular data driven presentations with supervisors regarding the status of all corporate accounts. Show less

Supervised a team of two to four baristas.Assigned and managed daily barista responsibilities.Scheduled and monitored employee breaks.Responsible for store opening/closing on a daily basis, including safe access, preparing and making deposits, register management, and all other monetary processes.Maintained accurate store inventory according to budget guidelines while anticipating store and customer needs.Increase revenue through sales… Show more Supervised a team of two to four baristas.Assigned and managed daily barista responsibilities.Scheduled and monitored employee breaks.Responsible for store opening/closing on a daily basis, including safe access, preparing and making deposits, register management, and all other monetary processes.Maintained accurate store inventory according to budget guidelines while anticipating store and customer needs.Increase revenue through sales techniques.Trained new employees on all aspects of the job, including: Point of Sale register, knowledge of all store products, health safety issues, and proper interactions with customers.Demonstrated excellent customer service using interpersonal communication skills. Show less

Supervised a team of two system administrators, responsible for servers and users in Pennsylvania and Delaware.Monitored online trouble ticketing system and distributed the workload to team accordingly.Upgraded existing network and server equipment to ensure increased functionality for customers.Administered and supported Network Fault Manager Complex for switch surveillance and office alarms.Acted as secondary administrator for UNIX/Windows NT 4.0/Windows… Show more Supervised a team of two system administrators, responsible for servers and users in Pennsylvania and Delaware.Monitored online trouble ticketing system and distributed the workload to team accordingly.Upgraded existing network and server equipment to ensure increased functionality for customers.Administered and supported Network Fault Manager Complex for switch surveillance and office alarms.Acted as secondary administrator for UNIX/Windows NT 4.0/Windows 2000/Windows 2003 terminal server domain, providing support for multiple end users.Assisted in creation of three network centers including Cisco router/catalyst setup, and provided troubleshooting, and network configuration.Coordinated the roll out of 135 thin clients to Central PA offices and 320 thin clients to Eastern PA offices for network upgrades.Fulfilled customer requests for additional computer software.Beta-tested new software for conflicts with existing systems.Handled after-hours and on-call duties as required.Conducted regular employee evaluations.Communicated with union stewards concerning member grievances and contract questions/disputes. Show less