Puja Mishra Email and Phone Number

• Partnering closely with Product & Engineering teams in building a world class experience for B2B customers• Assist with management of special telecom projects that may develop, including gathering and distribution of statistics and coordinating implementation• Created a Dashboard using Tableau of Apex review of Ericsson network planning• Built a Dashboard using PowerPoint and Excel for vendors to aid in tracking performance of issue resolution• Successfully resolved every issue across the circle using Data Mining and Data Analysis by preparation of various reports like Outage Reports, Fluctuation Reports & MIR

• Fault management & analysis like monitoring, configuration, transmission and signaling basics and resolving all types of alarms in the network• Fault Analysis/Localization/Correction/Verification of all available live sites• Successfully resolved every issue across the circle using Data Mining and Data Analysis by preparation of various reports like Outage Reports, Fluctuation Reports & MIR• Experience in networking devices administration in multi-platform environments such as LTE Systems and VoLTE Systems (Call Flow & Analysis, Tracking and System Architecture Analysis)• Successfully improved Network performance in the region on the basis of OMCR data special Preventive maintenance/ special corrective drive will be taken-up along with engineers’ routine/ planned activity• Provide timely status updates to customers, project managers, teams, etc., and management• Develop and maintain proper documentation for all new communications configurations and changes, following established change management control procedures