Oversaw all aspects of online part operations.EXTERNALLYHandled account setup, onboarding, training, ongoing support, and conflict resolution. Created excitement about the platform and designed printer-friendly supplemental training materials to help customers easily navigate the system.INTERNALLYCorporate Communications: Announced policy changes and technical status updates for ten branch locations across two states, a total of over a hundred employees. Customer Support: Provided virtual training and support, including creation of supplemental training materials in multiple formats. Quality Control: Motivated employees to follow best practices, support each other, and maintain good communication with customers.Managed Cashflow: Handled invoicing and opened credit lines for new accounts. Calculated commissions, tracked monthly revenue, analyzed data, and coordinate efforts across branch locations to stay in good standing with manufacturer best practices. ACCOMPLISHMENTS Conceptualized and published the first official set of policy and procedure documents for the department's operating standards. Developed a resource library of training videos and supplemental materials to aid in the company's efforts to increase clarity and efficiency among customers and employees. Connected with all new employees after an acquisition and exemplified company culture and values in various internal communications. Improved communication between staff and customers so much that a national account changed their mind about canceling their contract with us. Created a safe space for employees to bring forward questions and concerns about upcoming changes or initiatives without fear of being written off or written up.Additional duties included onboarding new personnel, designing marketing campaigns, working with industry experts to produce white papers, creating and managing databases, and acting as a liaison between customers, employees, and the manufacturer.

Wrote copy for flyers, brochures, white papers, webpages, internal communications, all-employee memos, and even an industry magazine. Communicated rollout needs and details about upcoming marketing campaigns with four branch locations; primed managers, coordinated efforts among staff, and responded to inquiries from employees and customers alike. Organized events from start to finish; created marketing materials, oversaw enrollments, booked venues and supplies, generated excitement and provided clear instructions to customers, vendors, and salespeople attending the event.

Led the room in warm up exercises and demonstrated group activities. Facilitated small groups of students in various exercises and discussions.Worked with students on the art of storytelling to help connect them to stories of resilience and provided a platform for them to practice sharing those stories.Provided hands-on coaching for presentation skills, gave constructive feedback, and led group feedback session. Graded written assignments and provided feedback on the quality of their content.