Writuraj Kaushik Email & Phone Number

Mumbai, Maharashtra, India

Golaghat District, Assam, India

• Spearheaded successful SDx (IEDDMS) implementation, optimizing operations, and enabling digital transformation at NRL..• Designed end-to-end implementation roadmaps for digital solutions, outlining key milestones, dependencies, timelines and resource management.• Enhanced procurement processes, identified cost-saving opportunities, and efficiently managed purchase requisitions and SES within SAP.• Designed and implemented efficient procedures and workflows for document creation, storage, sharing, and access, promoting cross-departmental collaboration.• Conducted spot audits to drive continuous improvement in the Electronic Document Management System (EDMS) and established a comprehensive document control system within IEDDMS.• Identified opportunities to enhance application features, tools, and processes, promoting effective collaboration with internal and external teams.• Designed end-to-end implementation roadmaps aligning with business objectives, facilitating resource allocation, and contributing to project management and training efforts in NRL's transformation journey.➤ Specialties: Digital Transformation Leadership, IEDDMS Implementation, Procurement Process Improvement, Cost-saving Opportunities, SAP Management, Efficient Document Management, Cross-departmental Collaboration, Continuous Improvement, Electronic Document Management System (EDMS), Process Optimization and Collaboration

Guwahati Area, India

• Worked closely with subject matter experts, developers, and stakeholders to collect accurate technical content, ensuring alignment with project goals.• Developed and maintained extensive technical documentation, including user manuals, installation guides, release notes, and API documentation, emphasizing clarity and precision.• Analyzed and organized intricate technical data into concise and user-friendly documentation, enhancing accessibility for end-users.• Diligently reviewed and proofread technical documents to guarantee grammatical, punctuation, and spelling accuracy, while also optimizing formatting for user-friendliness.• Ensured documentation compliance with organizational standards and style guides, maintaining a high level of consistency and professionalism throughout.➤ Specialties: Collaborative Information Gathering, Subject Matter Experts, Stakeholder Collaboration, Technical Content Accuracy, Comprehensive Technical Documentation, User Manuals, Installation Guides, Release Notes, API Documentation, Data Analysis and Structuring

Guwahati Area, India

• Spearheaded the Technical Support Cluster Intervention Program in Handloom, Lunglei, Mizoram, driving skill development and income generation across 8 Northeast Indian villages.• Prepared MOUs, BRDs, and RFPs based on diagnostic studies, effectively communicating cluster requirements and expected outcomes to government authorities.• Functioned as Project Coordinator for diverse cluster intervention projects in Northeast India, overseeing implementation, procurement, and sales activities.• Identified and allocated resources while maintaining strict adherence to project timelines and SLA parameters, optimizing project delivery efficiency.• Collaborated with service providers, negotiated pricing and terms, and facilitated procurement, production, marketing, and support activities, fostering sustainable growth and diversification within clusters.➤ Specialties: Cluster Intervention Program, Skill Development, Income Generation, Documentation, Stakeholder Engagement, MOUs (Memorandums of Understanding), BRDs (Business Requirement Documents), RFPs (Request for Proposals), Project Coordination, Implementation Oversight

Odisha

Projects Handled: Promoting Organic Agriculture, Processing and Marketing in Tribal Dominated South Odisha and North Andhra Pradesh LWE Districts.Objective: • Promotion of organic agriculture through use of organic nutrients and bio-pesticides and right package of practices• Skill development in agri-processing and marketing• Development of Community Resource Persons (as trainers to train the farmers) for organic agriculture, processing and marketing • Supporting development of supply chain for availability of input and output services to the farmers in a fair manner.Key Profile: • Involved in preparation of project plans, mobilization of various locations and coordinating with different vendors and partners for streamlining project.• Coordinated with government officials on new project scopes and getting new tie ups for new projects; internal stakeholders including sales, account management to maximize project opportunities for existing customers.• Functioned as single point contact for Client, Vendors and Management aimed at communicating project progress and resolving other project related issues.• Ensured compliance to plan, including effort, schedule, milestones, issues and risks and implemented change management process pertaining to required infrastructural changes• Managed day to day administrative aspects of the project including maintaining cash flow, team set up and management as well as updating documentation work of different phases of the project.• Focused on developing ERP/CRM system aimed at enhancing operational efficiency by streamlining the project flow.• Optimized resource utilization and streamline processes by preparing and implementing resource plans (manpower, machinery & material).• Conducted knowledge sharing and training sessions for team members as well as implementation of best practices across projects.

New Delhi Area, India

•Worked on project GIS – Government: NRC (National Register of Indian Citizens, Govt of Assam) (Feb 2015 – Mar 2016) involved in drafting training material for the DLDD application of legacy data search.•Drafted and presented project requirement document for the SIDEC (System Integrated Data Entry Centre). Managed SIDEC operations throughout the project.•Coordinated with the development team for new changes and deployment of newer versions after thorough testing of the application.•Focused on recruitment and hiring of people involved at various phases of the project; training SIDEC operators on application usage and different phases of application usage during the whole project life cycle.•Worked on technologies like DLDD Application, OmniFlow by Newgen Software (iBPM Suite) across project phases.•Functioned as Business Analyst for BASE (Business Accelerator Services Enabled) project (Jun 2010 – Jan 2015) involved in evaluating business process management and business requirements of customers to be translated into specific software requirements.•Assessed user requirements, performed impact analysis and generated system requirements documents. Participated in demonstrating solutions for ERP and supply chain policies.•Set up & assessed functional test cases and audited the functionality on the quality of deliverables at intervals.•Set up process technology, system and UAT to align with customer requirements.•Conducted domain level certification training to software team and operations team as well as new process technology implementation and training based on project and operational requirements.•Functioned as point of contact for the business units, technology & support teams and development teams to align technical solutions to business requirements.•Performed Functional Testing of the completed developments and documenting the developments and Regression Testing for ensuring integrity among various versions of the product.

Gurgaon, India

Was involved with:• Creating license files for some specific products in Unix• Shipment of Product releases to the customer on the Unix platform.• Resolution of FTP login related queries of the customer in Unix Platform.• Maintaining the database of products and releases.• Providing level 1 support to the customer for the technical queries on Unix and Oracle.• Maintaining the database connectivity of Siebel with Oracle.• Working on various tools using Oracle.• Tracking Customer Complaints Using Siebel -CRM module from entry to closure.• Supply Customer with suitable resolution for the earlier reported problems for the system, within the given timeframe • Release and Part number management using CIMAS (Customer Information and management System).• Product Handling and Product Delivery Management.• Setting up/Identifying product test/acceptance environment.• Help making delivery of products to clients by being in constant touch with BG (Business Group) as well as Sales people.AMC Tracking /Data Analyzing/ Report generation:• Maintain all customer account information in Seibel Database and update it as per requirement of organization • Track Annual Maintenance Charges (AMC) & Revenue generation for Aricent Product (software) all across the globe using SFDC• Provide quotation to Customers/Business Managers on Support renewal based on the services utilized by Customer in certain time.• Trigger Out Of Support mails after getting explicit approval for respective BDM. • Arrange required approvals from respective Group head before delivering any product to customer. • Generate reports so that we can check performance of organization according to TL-9000 credibility. • Cross verify resolution time frame with Service Level agreement(SLA)

Gurgaon, India

Was involved with:> Support & troubleshooting for Microsoft Windows Desktop.> Desktop support on Windows for active directories, groups, users etc.> Representing the technical team at the end of the customer.> Replying to all technical queries and maintaining a quality check

B.E., Information Technology

B.E. in I.T

Accelrated Engineering, Information Technology