Wendy R. Johnson Email & Phone Number

San Francisco, California, US

Joined Contentsquare by way of Heap acquisition

San Francisco, California, US

Heap is a market leader in providing analytics to help companies improve customer acquisition, activation, retention and overall customer experience across their digital presence.

Arlington, VA, US

New York, New York, US

Customer Success Coach for Catalyst Coaching Corner, an application-based program that pairs folks that are looking to break into CS or elevate their career in CS with experienced leaders through monthly coaching sessions.

Commack, NY, US

• Mentor, inspire and enable teams of high-performing Customer Success Managers and Customer Success Directors
• Partner with CSMs and CSDs to effectively own the ultimate success of customer onboarding, product adoption, retention, and growth
• Ensure that customers derive maximum value from their investments and fully leverage products on an ongoing basis
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors tofully align our business strategies and measurements for success
• Serve as a customer advocate internally while effectively collaborating with internal teamsincluding product management, sales, design, QA, and engineering
• Collaborate with Customer Marketing and Operation Manager to optimize processes and use oftechnology to scale

• (Acquired by Episerver)
• Change agent, driving internal alignment across Sales, Services, Support and Success around the newly evolved role and responsibilities of Customer Success.
• Responsible for partnering with cross functional leaders to define customer journey and lifecycle stages.
• Defined associated roles and responsibilities, success milestones, core KPIs and supporting playbooks.
• Created data driven means for tracking progress and customer health in service of program optimization, risk mitigation and business health and forecasting.
• Pioneered success plan framework in support of functional execution.

San Francisco, CA, US

• Player-coach for Strategic Customer Success team. Drove growth and customer renewals of account-based marketing solutions, managing and delivering support to $15M personal book of business across key strategic clients.
• Consulted with client stakeholders,including executive decisionmakers, to understand business goals, strategic initiatives and supporting tactics, then illustrated product value, guided platform adoption, and provided.
• Managed cross functional teams to meet client needs while overseeing expedited resolution of issues, with a focus on building strong relationships and trust.
• Negotiated/closed renewals and identified opportunities for upselling and cross selling, partnering closely with strategic sales counterparts to execute plans for expansion.
• Drove positive evolution of our product by prioritizing and funneling customer feedback toproduct team.
• Monitored industry trends/practices and develop customer stories and case studies.

San Francisco, CA, US

San Rafael, CA, US

• Partnering with VP of Business Development, delivered marketing and business development support to boost visibility through strategies that included new website launch and marketing automation adoption.
• Helped define and measure progress to support fulfillment of organizational channel goals.

San Francisco, California, US

In contract role, assisted key staff and Board members in cultivation of donors and prospects and execution of strategic plans.

New Delhi, IN

• Venture-backed (Mayfield, TPG, Thomas Weisel Partners) SaaS startup. Highly consultative sale of a comprehensive, single-source enterprise solution for procuring and managing communications services.
• Partnered with Product Development and Professional Services teams to design competitive strategies for winning business through C-level sales.
• Contacted and developed relationships with client leaders and drove all aspects of the sales lifecycle, including post-sales account management, ensuring smooth onboarding, swift resolution of issues, and ongoing.
• Top performer who captured business by collaborating on winning sales strategies that emphasized an authentic presence, active listening, curiosity, speaking to the right person, and securing trust.
• Exceeded annual quota within first quarter, conducting in-depth research to identify companies and executive (CFO) leadership giving evidence of pain around controlling operational costs and seeking opportunities for.

Redwood City, California, US

• First hire/team lead for sales team, responsible for new logo acquisition and expansion.
• Exceeded revenue quotas by 135%.
• Researched industry trends and target market to identify ICP, and created unique, compelling sales campaigns to boost awareness of company and offerings and drive acquisition of new business
• Forged and built strong customer relationships, with focus on gaining feedback that informed/influenced strategic initiatives and program improvement efforts.
• Partnered closely to understand pain, required success metrics, timelines for showing value, and individual buyer win/needs. Ensured implementation team was properly resourced to deliver on client expectations.

US

• Charter member of new West Coast corporate sales team, sold scalable, enterprise knowledge-management solutions to technology professionals in Fortune 500 companies, as well as to IT consultants and systems integrators.
• Implemented strategies for selling complimentary products and maximize revenue potential. Prospected and contacted vertical industry targets, followed up on inbound sales leads, created competitive bids and proposals.
• Easily exceeded quarterly expectations, achieving 120% of new bookings quota. Recognized as top revenue generator for division.
• Sales representative to cross functional task force invited to partner with Product Development to scope next-gen solution, delivering proprietary content with links to relevant online supporting, authoritative.

Jacksonville, Florida, US

• Sales of subscription-based software products for the legal and HR markets under the Lawgic® brand name.
• Team lead responsible for identifying highly targeted, qualified leads for sales team by performing extensive market research to gain an understanding of: the customer persona; appropriate product positioning in the.
• Recognized for creativity in deal structuring in order to maximize revenue potential at each opportunity.
• Top performer, consistently met or exceeded assigned revenue quota.
• Via aggressive account management, successfully expanded business and ensured customer retention with installed base accounts.
• Cross disciplinary collaboration: primary lead for interfacing with marketing to suggest methods and strategy for territory penetration, and for interfacing with product development to monitor and relay the needs of.

Berkeley, California, US

• Devised and implemented strategic PR and awareness campaigns and customer marketing.
• Initiated, planned, coordinated, and promoted regional volunteer, membership, and public events and programs including annual member and volunteer appreciation events.
• Developed and coordinated design and production of promotional materials, press releases, project proposals, training and advocacy manuals, volunteer and membership newsletters, 30+ trail guides and maps, park resource.
• Charged with merchandise and collateral distribution and placement oversight.
• Managed and conducted all grant research projects related to outreach program development.
• Managed team responsible for recruiting, orienting, placing, training, evaluating, recognizing and retaining 400+ Council at-large volunteers.

Ba, Economics And Int'L Relations

Education record