Bill Kwok Email & Phone Number

Richmond, British Columbia

Redflex is contracted by ICBC to update their red light camera systems to a digital system. I manage the day to day operations of their data centre in Richmond.

Managed Vancouver Data Centre remotely (power, air conditioning, co-ordination of installation/repair and removal of equipment by 3rd party vendors).Maintained server infrastructure for a large network with over 1000 users, including security, redundant power, redundant air conditioning, and redundant network connections.Commissioned installation and removal of servers (server decommissioning) and network equipment.Supported prevention of data loss by configuring and maintaining daily tape backups for Edmonton, Vancouver & Birmingham data centers.Identified backup requirements with analysts and co-ordinated storage and recovery of backup media with 3rd party providers.Facilitated recovery of lost data by performing restores from backups as requested by users and analysts.Spearheaded implementation of disaster recovery procedures, including needs assessment, development of Standard Operating Procedures (SOP), and submission of Request for Proposals to establish disaster recovery site.Assisted in the planning and implementation of a wireless network for up to 100 offices across North America.

Coordinated the mirroring of operations between the Allentown, PA and Vancouver data centres.Established a secondary data centre for NSO operations in Vancouver to maintain seamless operations in the event of a disaster.Relocated the entire data centre to a co-location site in the TELUS building in Burnaby over one weekend with no impact to company operations.In charge of acquisition and proper disposal of data centre assets; reduced costs by selling surplus equipment to re-sellers.Installed and administered Microsoft Active Directory and Exchange Server.Administrated Blackberry Enterprise Server, maintained accounts for 300+ users.Installed and administered Check Point Firewalls; set policies for access in and out of the corporate network.Installed and administered RSA Secure ID servers; controlled external access to corporate network for remote users using a Virtual Private Network (VPN) connection.

oversaw multiple projects, effectively managed an operating budget of a quarter of a million dollars and supervised technical support staff.Negotiated service agreements with maintenance vendors reducing operational costs for the company by 15% per year.Designed and implemented site to site Virtual Private Networks using Nortel 'Contivity' VPN switches which reduced communications costs by up to $1500 per month per site. Reduced costs through the proper design of LAN's and WAN's by determining the most cost effective technology to use for each remote site. Ensured user service requirements were being met by establishing 'Standard Operating Procedures' (SOPs).Negotiated purchase agreements with vendors for the purchase of new equipment for "refreshing" of servers and PC's.Increased effectiveness of the technical support team by downloading repetitive work to co-op students.Increased network security through the reduction of external internet access points, also reducing costs for the company.Established management system for controlling employee access to the internet ('Surf Control' and use of user access lists).

Oversaw all IT operations in the company which included many remote and diverse sites.Managed the IT department which included personnel located in Vancouver and on Vancouver IslandEffectively maintained engagement of the Technical Support team during a difficult time as the company was considering outsourcing its technical support requirementsManaged expenditures and maintained department's budget including budget planningKept operating costs down by managing telephone system contracts, mobile telephones contracts, negotiating service agreements with maintenance vendors, negotiating purchase agreements with equipment providersReduced communications costs by moving to newer less costly technologies as they became available and re-negotiating with service providers for upgradesEvaluated evolving new technologies to use in reducing operating costs

As the primary technical support person, provided technical support for telephone system and performed on site installations of network and PC hardware. Installed and maintained the local area and wide area networks, reducing costs by using a hands-on approach.Administrated Microsoft Windows NT servers and domains.Administrated VAX Open VMS servers and installed specialized routers which could route DECNET network traffic.Reduced costs by providing in house support for PC's and their peripherals; evaluated and recommended cost effective replacements of PC's and their peripherals as necessary.Maintained network security by properly administering and configuring a "Raptor" firewall for internet access.Installed and configured remote access servers.Interviewed and participated in the selection of new technical support personnel as the number of users and demand for technical support increased.

Education record

Diploma Of Technology

Diploma Of Technology