Project Management – Health Information Exchange (HIE)✦ Functioned as PM and Santa Rosa Team Lead on the implementation of a major health information exchange✦ Managed Santa Rosa Consulting associates assigned to the implementation team✦Operated the project management office and managed all associated documents and processes✦ Provided project tracking and guidance for ten participating organizations across two cohorts✦ Provided regular written and oral updates for all key stakeholdersProject Management – Epic Activation Support✦ Worked as a co-project manager for a team of 350+ consultants supporting a three week Epic go-live✦ Directed the operations and allocation of consultants with a team of ten support staff✦ Provided regular analysis of burn rates and adjusted consultant allocations within budget parameters✦ Helped facilitate logistics for all consultants working at multiple locations✦ Supported executive leadership in managing client expectationsTeam Involvement✦ Supported an ICD-10 readiness assessment for a large healthcare system in advance of a corporate buyout✦ Created ICD-10 Project Plans for the company’s use on future engagements

Client Work and Deliverables:✦ Provided onsite support for Parallon’s first external hospital revenue cycle implementation project✦ Reconfigured client’s workflows by updating their patient accounting system’s financial classifications and claim allocation logic to enable a standardized approach to account follow-up✦ Updated the client’s billing scrubber to add needed edits and remove ones that unnecessarily stopped claims✦ Provided day-to-day oversight of temporary employeesTeam Involvement:✦ Worked as liaison with the Marketing and Communications to assist in efforts to advance the Parallon brand✦ Provided support for executive leadership and peers, especially related to technical or graphical support✦ Assisted in the effort to build the team’s infrastructure for Consulting and Project Management✦ Developed the team’s new hire onboarding guide

✦ Works with United Way staff and other Community Investment Volunteers to assess the performance of non-profits who receive funding from United Way and help direct future funding for these organizations.

✦ Assisted in leading a team of eight volunteers to provide strategic guidance for a non-profit organization that aids families of children facing foster home placement, especially with children suffering from mental illness

Project Management:✦ Worked as the Project Management Lead for the Veterans Benefits Administration Business Transformation Contract, a 5 year $24+ million contract to help VBA process claims in a paperless environment✦ Managed junior PMO staff and relationships with other essential Booz Allen support staff✦ Provided financial management and analysis to ensure that staffing and expenses stayed on budget across multiple contracts and work locations✦ Supported the day-to-day operations for 20+ staff members operating in disparate work streams✦ Facilitated deliverable review and tracking for the purpose of maintaining contractual obligations and invoices✦ Provided regular communication with the project team as part of the day-to-day management✦ Onboarded all new project members and ensured they were officially briefed on the project, onboarded approximately 60 new employees over 2 years✦ Performed editorial review of final deliverables prior to client submission to ensure quality and consistency✦ Given “Team Performance” and “High Five” awards for demonstrated excellenceResearch and Market Development:✦ Assisted in several research projects to provide integral information for business development opportunities ✦ Presented findings from one market analysis to several groups, one of which consisted solely of Booz Allen Partners and PrinciplesTeam Involvement:✦ Selected by Administrative Manager to provide mentoring and management of 5 junior staff members✦ Participated in the Strategy and Organization Health Team in a variety of capacities, including onboarding all new staff members across 4 sub-market divisions and coordinating and often presenting during monthly team meetings for the SO Health Team

✦ Provided pro bono consulting services with other volunteers to a Federally Qualified Community Health Center ✦Supported the patient revenue workstream to produce actionable solutions to increase patient revenue and achieve operational efficiencies in areas related to the patient encounter

Project Management and Client Oversight:✦ Successfully managed a client pool of 15 unique hospitals/systems valued at up to $5 million in annual revenue✦ Acted as primary relationship and contract manager, developed and fostered relationships with key decision makers, including hospital CFO’s, by providing assessments and analysis of financial performance✦ Identified client objectives and ensured optimal utilization of program services to meet these objectives and drive realized return on investment✦ Worked in conjunction with internal management to identify high risk clients and provided customized service plans resulting in over $450,000 of high-risk renewal revenue✦ Selected as the Dedicated Advisor on the company’s largest contract worth over $3 million annuallyTeam Involvement:✦ Provided colleagues with regular assistance resolving client issues, especially when related to data validation and other technical concerns✦ Consulted by colleagues to assist with high-risk clients to help develop action plans for high-risk renewals✦ Sponsored the first ever onsite regional cohort meeting for Self Pay Compass members; requiring in-depth research, presentation in front of 5 member organizations and oversight of the planning and agenda✦ Assisted with various other projects and requests both interdepartmentally and by management

Performance Improvement and Operational Analysis:✦ Trained as a Six Sigma Green Belt and Change Agent by studying and applying process improvement techniques on internal hospital projects✦ Conducted a detailed analysis of the hospital’s emergency department on call compensation and other operational deficiencies, and recommended actionable solutions for reducing costs; resulted in savings valued at over $475,000 annuallySupply Chain and Pricing Strategy:✦ Performed statistical analysis to support a new pricing model for vendor contracts; analyzed the cost of implants used in spinal fusions based on vendor, patient acuity, physician patterns and procedure type✦ Analyzed the direct cost associated with joint replacements, using the results of the analysis to pinpoint areas for improving supply cost expenditures as part of a Six Sigma projectExecutive Interaction and Other Experience:✦ Worked side by side with hospital executives on various finance, marketing and operational projects gaining insight into numerous facets of hospital administration✦ Developed presentations for the Chief Executive Officer’s town-hall style meetings and employee orientation