William Roberson Email & Phone Number

Charlotte, North Carolina, United States

The first Insurance Coordinator in the history of the company. Established structure through implementation of policy & procedures, and drafted guidelines for efficient billing and claim follow-up. Credentialed new providers & separated each location by Tax Id number. Converted Insurance Virtual Card payments & Insurance Checks to EFT payments. Post all insurance payments for all locations. Actively follow up on outstanding claims. Audited counts and sent statements. Actively worked 30/60/90 days Account Receiveables. Ran reports and updated Operations Manager & Owner with Daily & Montly reporting.

Charlotte, North Carolina, United States

Greet, register, and check in patients. Take incoming/ make outgoing calls, scheduling, making appointments manage patient recall lists. Data entry/ update patient information. Insurance verification, verification of last radiographs (x-rays information). Scanning/ copying documentation into patient files. Collecting payment/ copays/ deductibles, checking out patients, bill & submit claims to insurance companies, post charges to ledger for services. Opening and closing office.

Charlotte, North Carolina, United States

Follow up on work items in specific assigned queues, prioritize high dollar and older accounts, apply payment research and appeal when applicable, meet quota of 6-8 accounts per hour, note each account with all information needed for next representative

Salisbury, Maryland, United States

Work EPIC EHR work queues: confirm & schedule upcoming/ incoming appointments, referrals & recall appointments, accurately check-in/ check-out patients, obtain all appropriate intake documents, authorizations & referral for the office visit and (internal) imaging, coordinate care with external imaging, sleep-lab, and pulmonary rehab facilities

Princess Anne, Maryland, United States

Open & Close office, transport clients using company van, check clients in & out, schedule appointments in ICA & Zoom, witness & prepare urinalysis for lab testing, verify insurances, post payments & balance petty cash, check & respond to emails and faxes consistently and promptly, monthly inventory, travel to other locations

Salisbury, Maryland, United States

Check & respond to emails consistently and promptly. Bill electronic & paper claims from the prior day. Download Medicare & Beacon payments, remittances, and deposit slips. Post all downloaded Medicare & Beacons, Medicaid, Commercial payers, Member payments for Primary Care, Mental Health, and Mobile Treatment services with remittances and deposit slips. Follow-up on all denials, resubmissions, and rejections. Balance every day with group totals, detailed totals, and batched work. Closed the month and sent statements to members with balances. Update excel spreadsheet reports daily for posted payments against deposits receive. Work closely with the finance deposit to settle discrepancies.