Peter Wronski Email & Phone Number

Winmalee, Nsw, Au

Support merchant/business customers as well as internal stakeholders with technical queries relating to lodgement platforms and down-stream data.Delegate of tickets and tasks to team members; escalate tickets to supporting teams as required. Ensure high-quality ticketing and accurate, appropriate advice is given.Identify knowledge gaps and update Knowledge Base (KB) articles as appropriate.Assist in new-starter training, as well as knowledge up-lift for entire… Show more Support merchant/business customers as well as internal stakeholders with technical queries relating to lodgement platforms and down-stream data.Delegate of tickets and tasks to team members; escalate tickets to supporting teams as required. Ensure high-quality ticketing and accurate, appropriate advice is given.Identify knowledge gaps and update Knowledge Base (KB) articles as appropriate.Assist in new-starter training, as well as knowledge up-lift for entire team.Supporting merchant/business customers as well as internal/operational staff (including account/sales staff).Supporting multiple systems (web and client software) feeding into various back-end systems. Data interpretation and validation required for troubleshooting.Documenting issues and workarounds, disseminating information to relevant support/escalation teams.I also solely wrote the eParcel Quick-Start Reference Guide (QRG) which is now the primary document distributed to customers nationwide for the eParcel platform. Show less

Taren Point, Nsw

Development and planning of technical solutions to allow better use of time, tools and staff. Documenting streamlined processes and scripting basic supporting software to assist data access and focussed visibility.Co-ordination of migration activities; Transition of systems from competitor solution to Scala and associated activities including liaising with third-parties during transition.Lead during deployment and implementation phase of the Queensland Rail and V-line (VIC) train… Show more Development and planning of technical solutions to allow better use of time, tools and staff. Documenting streamlined processes and scripting basic supporting software to assist data access and focussed visibility.Co-ordination of migration activities; Transition of systems from competitor solution to Scala and associated activities including liaising with third-parties during transition.Lead during deployment and implementation phase of the Queensland Rail and V-line (VIC) train station digital advertising migration project.Pro-active monitoring of entire network of Digital Signage Players; ensuring all are performing in accordance with relevant client SLA.Co-ordinating third-party on-site response to identified issues.Managing approx. 8000 production units. Show less

Mascot, Sydney

IT Services Concierge on-site at Sydney Airport for QANTAS.Providing face-to-face support to Operational Users. Key support areas include Computer Hardware, Peripherals, Printing, Networking, IP Telephony, Meeting Room Technologies, Mobile Devices, Airport Specific Hardware & Software and other technologies used within the operating environment.Working closely with the Service Desk to ensure information flow and fastest possible incident resolution. Providing training and context to… Show more IT Services Concierge on-site at Sydney Airport for QANTAS.Providing face-to-face support to Operational Users. Key support areas include Computer Hardware, Peripherals, Printing, Networking, IP Telephony, Meeting Room Technologies, Mobile Devices, Airport Specific Hardware & Software and other technologies used within the operating environment.Working closely with the Service Desk to ensure information flow and fastest possible incident resolution. Providing training and context to service desk staff to ensure high quality service and 'real' understanding of end user environments.Proactive escalations of high impact, or ongoing issues.Working together with multiple third-party service providers and support staff to restore services with minimal impact to users and general public.Participate and contribute to post incident reviews, identifying future response plans and risk minimisation processes.Using a keen eye for detail, proactively ensuring that the environment is performing as intended by inspecting IT devices and engaging with users to ensure they are able to identify (and alert) early warning signs. Show less

Sydney, Australia

Homebush West, Nsw

Cashbooks Online (CBO) Project: Liaising with Business and Developers to ensure that in-house developed software (CBO) meets defined requirements and functionality.Test and validate data flows between CBO other business applications such as POSVO.Software rolled out nation-wide to approx. 200 stores, and selected international locations (approx. 90).Approximate user base of 10,000 users.

Western Sydney, Nsw

Self-Employed

Sydney, Australia

Mt Druitt, Nsw

Auburn, Nsw

Advanced Diploma Of Information Technology Business Analysis, It, Business Analysis, Project Management

This qualification provides the skills and knowledge for an individual to be competent in business analysis in an information.

Certificate Iv Of Business Mangement, Business, Management, Marketing, And Related Support Services, Certificate Iv

Diploma Of Business (Management), Business Administration, Management And Operations, Diploma

Education record