Wil Roos Email & Phone Number

• Developing and delivering in-person and remote training on product, technology & systems, sales strategy, and company best practices to new hires and tenured Sales employees.

Greater New York City Area

• Surpassed 2021 annual sales goal by over 40%, working closely with Lead Principals and contacts at top design and architecture firms (ex. Architectural Digest Top 100, ELLE Decor A-List) to build trusted, lasting.
• Proactively drove sales by utilizing Salesforce CRM to cultivate new leads into purchasing accounts, initiate targeted outreach to past clients and successfully recapture lapsed business, and direct follow-up actions.
• Educated clients on product features and benefits via in-person meetings and demonstrations, phone calls, and email communication to fortify brand recognition and instill confidence in product quality and value.
• Wrote accurate sales quotations and straightforward communication regarding conditions of sale, production requirements, and lead times for 13 represented manufacturers.
• Partnered effectively with all Outside Sales, Inside Sales, and Sales Associate showroom colleagues to ensure a seamless and supportive client experience from discovery to delivery on every project.
• Served on core Sales Team to provide direction and feedback throughout the development of new Salesforce Configure, Price & Quote (CPQ) system.

Greater New York City Area

• Facilitated projects and orders by processing payments, invoices and coordinating client approvals and materials for each step in the order process, independently handling two of four NY territories in addition to NJ.
• Interacted extensively with clients on the showroom floor and via phone and email to provide product information and respond to business inquiries.
• Collaborated with colleagues in Inside Sales, Outside Sales, and Management by supporting client relationships and services via sampling, follow up, and technical support.

Greater Chicago Area (Remote)

• Provided supplemental instruction for middle and high school students in Math (Geometry, Algebra, Pre-Calc, Calculus), Science, Writing, and History, with the goal of solidifying foundational skills and learning new.
• Identified opportunities for growth and supported students in building Executive Functioning Skills to boost confidence with studying and test-taking and help reach students’ full academic potential.
• Worked with parents, students, tutoring directors, and tutoring coaches to set learning goals, navigate scheduling, and improve tutoring skills to most effectively meet student needs.

• Worked with small-business owners and individuals to develop and support their online presence.
• Specialized in building Squarespace sites and working in Wordpress CMSs and Google Suite.
• Designed and built website for Gifted Education community and resource center, organizing information and resources to be clear and accessible to educators, parents, and students.
• Audited, restructured, and maintained Google AdWords marketing for photography small business specializing in higher education, healthcare, and event photography.

Greater Chicago Area

• Managed Rockstar Coders' Google AdWords account, improving Impressions, Ad Position, Click Through Rate, and Conversion Rate, and designing and launching ad-specific landing pages.
• Performed marketing account audits for clients including a review of websites and PPC ads (Facebook and Google AdWords).
• Managed clients' site design and creation projects in Squarespace, WordPress, Drupal, etc.
• Worked independently to design and construct the website for a public health non-profit foundation.
• Directed site design work by working with clients and designers to produce high-quality designs consistent with clients' requests and feedback.
• Performed monthly systems reporting for clients to monitor for server issues.

Greater Chicago Area

• Researched the role of lymphatics in type II inflammatory responses under Prof. Melody Swartz.
• Contributed to the planning and execution of several long-term experimental protocols to study the effects of asthma on lymphangiogenesis in in vivo models.
• Optimized the lab’s H&E and PAS staining protocol for murine lung tissue samples.
• Proficient in a variety of standard laboratory techniques: staining protocols, specimen dissection and preservation, mounting and imaging, flow cytometry, etc.
• Demonstrated detailed and thorough record keeping of experimental procedures and outcomes.
• Presented experiments and results in lab meetings and to diverse audience in interdepartmental undergraduate research student group.

Greater Chicago Area

• Assisted Prof. Christine Andrews in teaching BIOS 20173 - Perspectives on Human Physiology.
• Responded to students' questions and concerns, coordinated and ran discussion and review sessions.
• Followed up with underperforming students to provide additional study support and one-on-one office hours.
• Proctored and graded exams and assessments.

Lausanne Area, Switzerland

• Worked under the supervision of Prof. Melody Swartz at the Laboratory of Lymphatic and Cancer Bioengineering.
• Contributed to several projects studying the transport rates of proteins, exosomes and other particles across membranes of healthy and treated human lymphatic endothelial cells (hLECs).
• Cultured hLECs and conducted in vitro experimentation.
• Collected, analyzed, and interpreted experimental data, created graphs for presentation of data.
• Prepared and presented lab reports, kept a lab notebook.