William Sweeney

William Sweeney Email and Phone Number

Director Customer Experience @ OSM Worldwide | ECommerce Logistics Expert @ OSM Worldwide
glendale heights, illinois, united states
William Sweeney's Location
Columbus, Ohio, United States, United States
William Sweeney's Contact Details

William Sweeney work email

William Sweeney personal email

About William Sweeney

With over four decades of experience in the military and the logistics industry, I am a seasoned ECommerce Logistics Expert and the Director of Customer Experience at OSM Worldwide. I specialize in delivery solution development and performance management from the first to the final mile, serving the pharmaceutical, medical device, home healthcare, and consumer goods sectors.My passion is to create and maintain sustainable relationships with customers, vendors, employees, and stakeholders, and to deliver the best customer experience through vendor accountability and performance management. I leverage my skills in analytical client services, program delivery, and team management, as well as my effective communication and large group facilitation abilities. My mission is to foster customer satisfaction, loyalty, and profitable growth for OSM Worldwide and its clients.

William Sweeney's Current Company Details
OSM Worldwide

Osm Worldwide

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Director Customer Experience @ OSM Worldwide | ECommerce Logistics Expert
glendale heights, illinois, united states
Website:
osmworldwide.com
Employees:
78
William Sweeney Work Experience Details
  • Osm Worldwide
    Director Customer Experience
    Osm Worldwide Aug 2022 - Present
    Columbus, Ohio, United States
  • Osm Worldwide
    National Account Manager
    Osm Worldwide Mar 2021 - Aug 2022
  • Wrs Consulting Llc
    Principal Consultant
    Wrs Consulting Llc 2017 - Present
    Columbus, Ohio Metropolitan Area
    Consulting on ECommerce Logistics concentrating on delivery solution development and performance management First to Final Mile. Deliver the best Customer Experience through vendor accountability.
  • Flat World Global Solutions
    Director Of Business Development - Parcel
    Flat World Global Solutions Jan 2018 - Mar 2021
    Columbus, Ohio Metropolitan Area
    Utilizing existing Flat World Holdings companies capabilities in International Air Freight, Customs Brokerage and Domestic Transportation, develop exciting solutions for customers looking to improve their international inbound direct to US consumer supply chains. Develop mutually beneficial relationships with suppliers to support direct to consumer parcel solutions.
  • Dhl Ecommerce Solutions
    Director Life Sciences & Healthcare
    Dhl Ecommerce Solutions 1987 - 2017
    Multiple
    Before transitioning into consulting, I enjoyed a long and diverse career in the international and US domestic express courier industries. Throughout my journey under the DHL brand, one of the largest global providers, I held various customer-facing roles, starting with Courier Operations, Customer IT Support, Sales, Sales Management, Product Management and Development and finally as Director of Life Sciences & Healthcare, a position that allowed me to impact overall product quality and the… Show more Before transitioning into consulting, I enjoyed a long and diverse career in the international and US domestic express courier industries. Throughout my journey under the DHL brand, one of the largest global providers, I held various customer-facing roles, starting with Courier Operations, Customer IT Support, Sales, Sales Management, Product Management and Development and finally as Director of Life Sciences & Healthcare, a position that allowed me to impact overall product quality and the customer experience.My early experiences as a courier taught me the value of customer perception and word-of-mouth referrals. This insight guided my subsequent roles, where I excelled in developing and managing diverse delivery programs that enhanced the overall Customer Experience. I am particularly well-regarded in the pharmaceutical, home healthcare, and consumer goods industries.My background in the US Army and USMC equipped me with valuable skills, making me an analytical provider of top-notch Client Services, ensuring Customer Quality and program loyalty.I strongly advocate for hiring fellow Veterans, as their nature and training instill a commitment to excellence that ensures they won't disappoint." Show less
  • United States Marine Corps
    Us Marine
    United States Marine Corps 1984 - 1987
  • Us Army
    Solider
    Us Army 1974 - 1984

William Sweeney Skills

Logistics Sales Operations Transportation Management Account Management Business Development New Business Development Supply Chain Customer Service Transportation Management Team Leadership Leadership Logistics Management Sales Supply Chain Management P&l Management 3pl Training Budgets Project Management Program Management Air Freight Third Party Logistics Sales Support

William Sweeney Education Details

  • University Of Toledo
    International/Global Studies
  • Usmc Staff Non-Commissioned Officers Academy
    Usmc Staff Non-Commissioned Officers Academy
    Applied Management, Military Law, Advanced Training Management, Personnel Administration, Advanced L
  • Naval School Of Music
    Naval School Of Music
    Instrumental Music, Music Theory, Military Training And Basic Leadership

Frequently Asked Questions about William Sweeney

What company does William Sweeney work for?

William Sweeney works for Osm Worldwide

What is William Sweeney's role at the current company?

William Sweeney's current role is Director Customer Experience @ OSM Worldwide | ECommerce Logistics Expert.

What is William Sweeney's email address?

William Sweeney's email address is wr****@****ail.com

What schools did William Sweeney attend?

William Sweeney attended University Of Toledo, Usmc Staff Non-Commissioned Officers Academy, Naval School Of Music.

What skills is William Sweeney known for?

William Sweeney has skills like Logistics, Sales Operations, Transportation, Management, Account Management, Business Development, New Business Development, Supply Chain, Customer Service, Transportation Management, Team Leadership, Leadership.

Who are William Sweeney's colleagues?

William Sweeney's colleagues are Nayana Foster, Emmanuel Feliberty, Dana Casaus, Sandy Poppie, Trisha Hall, Aida Correa, James Acker.

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