Consulting on ECommerce Logistics concentrating on delivery solution development and performance management First to Final Mile. Deliver the best Customer Experience through vendor accountability.

Utilizing existing Flat World Holdings companies capabilities in International Air Freight, Customs Brokerage and Domestic Transportation, develop exciting solutions for customers looking to improve their international inbound direct to US consumer supply chains. Develop mutually beneficial relationships with suppliers to support direct to consumer parcel solutions.

Before transitioning into consulting, I enjoyed a long and diverse career in the international and US domestic express courier industries. Throughout my journey under the DHL brand, one of the largest global providers, I held various customer-facing roles, starting with Courier Operations, Customer IT Support, Sales, Sales Management, Product Management and Development and finally as Director of Life Sciences & Healthcare, a position that allowed me to impact overall product quality and the… Show more Before transitioning into consulting, I enjoyed a long and diverse career in the international and US domestic express courier industries. Throughout my journey under the DHL brand, one of the largest global providers, I held various customer-facing roles, starting with Courier Operations, Customer IT Support, Sales, Sales Management, Product Management and Development and finally as Director of Life Sciences & Healthcare, a position that allowed me to impact overall product quality and the customer experience.My early experiences as a courier taught me the value of customer perception and word-of-mouth referrals. This insight guided my subsequent roles, where I excelled in developing and managing diverse delivery programs that enhanced the overall Customer Experience. I am particularly well-regarded in the pharmaceutical, home healthcare, and consumer goods industries.My background in the US Army and USMC equipped me with valuable skills, making me an analytical provider of top-notch Client Services, ensuring Customer Quality and program loyalty.I strongly advocate for hiring fellow Veterans, as their nature and training instill a commitment to excellence that ensures they won't disappoint." Show less