At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. With over 7000 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.Responsible for BAU management, roadmap, feature implementation & development of the Salesforce platform (1500+ users), Sales Cloud, Einstein AI, Service Cloud and CPQ, plus 3rd party applications, across 17 business units globally (40 countries)BAU Responsibilities include:- Stakeholder management- Release cycle management- Change request management- Security / Compliance management- End User Support & Training- Licence Management- Delegated Administration managementProjects delivered / in-flight:- MFA implementation & rollout- Einstein AI (Agentforce) implementation - Security & Audit compliance- Business Continuity

Made Tech provides Digital, Data and Technology services to the UK public sector, helping technology leaders to modernise legacy applications and working practices, accelerate digital service delivery, drive smarter decisions with data and enable improved technology skills within teamsResponsible for the management and development of the of the Salesforce platform, integrated PSA tooling & 3rd party appsSalesforce Projects delivered:- Commercial: Re-engineered sales CRM process to generate enhanced accurate MI + dashboard overhaul- Commercial: Design & implement Lead Management process (incl. Hubspot)- Compliance: Design & implement change control process, knowledge base & educational assets

Methods is the leading digital transformation partner for the UK public sector, delivering innovation, bespoke development, and service management capability to align UK public services around citizens and safeguard them for future generations.Here I am responsible for the management and development of the of the Salesforce platform, including appexchange applications. (FinancialForce, Docusign, JobScience, AutoRABIT Vault) that serves as the internal E2E business operational platform for 350+ users. Additionally responsibility for the system roadmap & technical contribution to; internal business process change management, technical design authority, cybersec practices, audit & data protection compliance.Full line management, including recruitment, of a small team of Salesforce administrators & consultants and provision of 2nd line service desk function. Created & lead internal community supporting the advancement of skills/knowledge of Salesforce & FinancialForce products.Salesforce Projects delivered:- Commercial Function - implementation of sales operation to integrate new Lead & Opportunity Management processes, dovetailing Sales, Bid Management and Marketing functions- Operational - implemented IR35 regulation process, staff onboarding solution, resource management function, transition to Lighting UI- Support - implementation of service desk ticketing system, sales commission process, mobile app development, data Backup & Restoration solution procurement- Analytics - creation/refinement of multiple MI dashboard suite, across commercial, HR & operational functions- Finance - Accounting multi-currency implementation (FF Accounting)- Compliance - developed document library on system processes to meet ISO 27001 audit compliance

BW is a commercial fit-out and refurbishment expert. Everything BW create is built with personality and precision. Responsible for delivering the Salesforce CRM product suite, user adoption and development roadmap. Tasked with the remit to modernise the reach and capability of BW's sales & marketing efforts through seamless digital transformation and mentor a junior admin to assume responsibility by end of contract. A CRM & MA-led engagement, combining process optimisation, implementing cross-function data flow and expanding analytical insights.Delivered projects (responsible for full project lifecycle):- Transistioned to Lightning UI incl. Single Sign-on implementation- Pardot implementation (Campaign & Social Media Marketing)- Data restoration- Analytics overhaul

Les Mills International are the global leader in Group Exercise Programmes and are on a mission to create a fitter planet. I was responsible for supporting a centralised NZ-based team with a global rollout, deployment and cultivating successful adoption of Salesforce CRM (Sales Cloud & Portals) and integrated technology infrastructure (e-commerce & finance systems) globally, primarily responsible for RIEMEA markets (Russia, India, Nordics, Germany, Middle East & Africa) - Provided 2nd & 3rd line support (case management), for (multi-lingual) users dispersed across multiple offices & timezones (300+ users).- Trained & supported 1st line support network of in-market 'super users'.- Managed full lifecycle for minor change requests- AdobeSign implementation, training, documentation and rollout- Data management projects (gap identification, solution analysis, ETL)- User management / licence provisioning- Researched requirements & solutions to contribute to CRM & wider technology roadmap up to proposal submission

Responsible for Salesforce (Sales Cloud & Pardot) system administration & configuration, development strategy control and user support. Additionally responsible for monitoring and driving data input and accuracy, process compliance, pipeline management, creating & managing MI reporting suite- Change request management- MI management- CRM optimisation & user training- Maintenance & configuration of Pardot integration with Salesforce- Assisted & trained Marketing function with CRM campaign setup & delivery- Data management

Responsible for post-implementation system administration and client support, to maximise end user adoption & ROI for Salesforce.com (Sales Cloud) for ESB client base (typically between 5-30 users)- Quickstart implementations and user set up, configuration & design- BA / Requirements gathering / Process refining and solution delivery- App extension research, recommendation and implementation- Service support maintenance / administration / data management- End user demonstration & training / refresher workshops- Process automation & data management

Situated within the Pre-sales team, I was brought in to optimise the sales operations and implement a sales support function. My responsibilities included:- Pre-sales solution resource management- Refined Sales proposal approval process- Implemented Bid Management resource & response process- Created Sales collateral document library- Sales team admin support / MI reporting- Training asset creationAchievements:- Led design & delivery of a root & branch sales cycle overhaul project across all business functions, resulting in improved sales proposal / SOW accuracy to client requirements, reducing project delivery time and costs- Designed & delivered company’s Bid response process & repository, additionally managing successful responses for several blue-chip prospects worth annualised contracts in excess of £3m, within the initial 3 months

Supporting new business and account management (7 teams/75ppl) with account acquisition and retention. Supported sales operation management & various commercial projects, lead sourcing/development, appointment making, CRM re-development and MI (Performance / Activity) reporting- Mid-Senior level Lead generation- Bid Management support- Managed internal business lead gen incentive scheme- Assisting targeted marketing campaigns & events and managing follow up - Commercial stakeholder for internal Salesforce.com redevelopment project- Assisted internal sales team implementation - Commerical market research & analysis, and competitor insightAchievement:- Led a cross-function internal business lead gen process refinement project (targetting minor accounts). Lead conversion rate increased from 2.13% to 22.4% over 8 month period, a 9-fold increase in new client acquisitions via this channel, worth an annualised £750k.

Business development support to BDD, assisting the winning of strategic blue chip account contracts for securing aggressive business growth.- Director/C-Level lead gen- Sales Pipeline management- Onboarding & Account setup- Bid Management support- Diary Management- Referral generation