William Wells, Pmp, Csm

William Wells, Pmp, Csm Email and Phone Number

Director / Program Manager (PMP, CSM) with 20+ years’ success in IT management for global technology service organizations. @ Alchemy Global Networks
William Wells, Pmp, Csm's Location
Cary, North Carolina, United States, United States
William Wells, Pmp, Csm's Contact Details

William Wells, Pmp, Csm work email

William Wells, Pmp, Csm personal email

n/a
About William Wells, Pmp, Csm

For more than 20 years, I’ve helped medium- and large-scale enterprises enjoy improved efficiency, streamlined communication, and increased profits thanks to my multifaceted IT management background. My professional goal is to deliver cutting-edge, cost-effective information technology solutions in line with organizational objectives—always on schedule and on budget. I have led diverse project teams and managed multimillion-dollar budgets totaling in excess of $200 million in multiple industries: Government – City, State, Federal; Health Care – Hospitals and Hospital Systems; Financial – Credit Unions, Banks, Insurance; Manufacturing – Clothing, Automotive; Transportation – Airlines, Trucking, Automotive; Education – School Districts, UniversitiesAs a senior-level PMO Director / IT Program Manager, I’m well-versed and in all stages of management for IT projects and programs, utilizing my expertise in the following areas:★ Full Life Cycle Project Management★ Strategic IT Planning and Implementation★ Data Center and Enterprise Architecture★ Agile and Waterfall Project Management★ Customer Relationship Management★ Troubleshooting and Problem Resolution★ Staff and Leadership CoachingI’m also proud to have established a reputation in my field as a turnaround specialist, having refreshed and transformed at-risk projects, and in some cases completely turning around a failing project at a struggling enterprise. I owe these achievements to my exhaustive knowledge of IT processes and best practices, in addition to my exceptional communication skills. Clear and open communication with staff, clients, vendors, end users, and stakeholders at all organizational levels is an imperative skill in successfully meeting strategic objectives and delivering the high-quality results for which I’ve been recognized throughout my career.If your organization can benefit from a strong IT leader with a passion for delivering novel information technology solutions that drive enterprise-wide innovation, connect with me today and learn how I can put my experience to use for you and your customers.

William Wells, Pmp, Csm's Current Company Details
Alchemy Global Networks

Alchemy Global Networks

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Director / Program Manager (PMP, CSM) with 20+ years’ success in IT management for global technology service organizations.
William Wells, Pmp, Csm Work Experience Details
  • Alchemy Global Networks
    Director Of Pmo And Service Delivery
    Alchemy Global Networks Mar 2019 - Present
    Washington, D.C., Us
    As the Primary point of contact for $10M in revenue annually, I manage all aspects of work for ongoing and new cybersecurity engineering implementations. I am responsible for scoping, pricing and resourcing for new quotes as well as responding to RFPs for new business. I work with various teams to identify growth opportunities for existing customers and enable team efficiency by facilitating knowledge transfers between departmental project teams. As a critical part of future business planning, I created and maintained operational and strategic objectives. I assessed, implemented and maintain our Security frameworks e.g.: NIST 800-171, CMMC v2, and Zero Trust Architecture. Working with the Chief Security Officer, I identified the need to advance our services and delivery models and co-developed the framework for those models. To keep our finances straight, I consulted with Director of Finance and modified reporting to accurately track projects and their costs.Key Accomplishments:★ Co-Developed Pricing and Solution Strategy with CEO/CSO★ Assisted in development of Active Visibility and Automation Service Offering (AVA)★ Business Development Support/Lead for over $2M in New Business★ Implemented Program Management Governance Framework and documented Business Process flows
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  • The Select Group
    Program Manager Consultant For Cisco Systems
    The Select Group Mar 2017 - Feb 2019
    Raleigh, North Carolina, Us
    As the Lead Technical PM for Cisco Systems, Inc. on a $150 million telecom replacement program for the 5th largest health system in the U.S., I established processes for reporting, project management and scheduling to successfully replace the aging PBX systems with a new Cisco UC and UCCE infrastructure. I was relied upon to provide program updates to C-level management. During this project I also managed relationships with our sub-contractor and mentored PgMs and PMs on scope clarification for billing. This project consisted of 11 UCM clusters, 80,000 phones and 1200 agents distributed across 298 Hospital/Clinic/Administrative locations in 3 states. I provided program updates to C-level management in addition to managing sub-contractor relationship, resources and schedule for multiple hospital implementation projects across 3 states. I mentored PgMs and PMs on scope clarification for billing. I was also called on to lead other projects including ISE Implementation, Prime Infrastructure upgrades, WAAS, WAN Modernization, WLAN Remediation for Public Sector, Healthcare, Transportation and Financial customers.
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  • Structure Networks, Inc.
    Technical Project Manager Consultant For Daimler Trucks North America
    Structure Networks, Inc. Jan 2017 - Mar 2017
    Tustin, Ca, Us
    I participated in the planning, design and roll-out of a new corporate network infrastructure, including wired and wireless devices across 26 facilities in the US and Mexico for a major automotive manufacturer. While working remote and on-site, I was the primary point of contact for network, applications, Plant teams and vendors to determine the technical and business interdependencies as they pertain to the deployment plan. I worked closely with the Project Management Office to provide program updates and execute the communications plan. I developed and maintained a comprehensive inventory of all IT infrastructure and equipment to be deployed. I led IT architecture design and technical review and provided oversight throughout the network infrastructure planning and deployment.
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  • Eloyalty, A Teletech Company
    Principal Technical Project Manager
    Eloyalty, A Teletech Company Jul 2012 - Nov 2016
    Greenwood Village, Colorado, Us
    At this premier provider of business technology solutions, I managed teams of up to 40 architects and engineers, both remote and in-house, in the implementation of large-scale IT projects. In addition to managing staff, I interfaced with a diverse range of clients to define goals, manage expectations, and present product demonstrations.Utilizing my experience as a Certified ScrumMaster, I led status meetings with team members and stakeholders to ensure project transparency and open collaboration. My exceptional communication skills allowed me to serve as a necessary communication hub between the clients, delivery teams, and account managers. In addition to improving team performance and project health, this allowed me to quickly identify, resolve, and escalate issues as necessary.As projects progressed, I maintained change management plans and risk reporting throughout the project’s full life cycle. Upon completion, I performed project closeout procedures including project assessments, team retrospectives, and final reporting to ascertain lessons learned, leading to improvements to future projects and company development.Key accomplishments in this position included the following:★ I consistently and successfully managed project budgets up to $2M in professional services and $50M in hardware software (HW/SW) products.★ In addition to multimillion-dollar profit and loss (P&L) responsibility, I was entrusted with large, complex IT projects such as a multi-site administrative center upgrade. The migration consisted of approximately 12,300 phones, 3,580 agents, 726 ICM scripts, and 103 CVP apps in 96 campus locations and nine contact centers in six locations.
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  • Internetwork Engineering
    Senior Project Manager
    Internetwork Engineering Mar 2011 - Jul 2012
    Charlotte, Nc, Us
    As a senior-level professional at this technology solutions integrator, I oversaw the technical engineering team in delivering technology solutions to customers in several states nationwide. In addition to implementing IT solutions, I assessed existing infrastructures and recommended, planned, and managed IT upgrades and migration projects for data centers. Projects I led included upgrading and converting IP telephony, video conferencing, private cloud, and SAN technologies.I put my expertise to use in other ways, as well: I consistently managed up to $800K project budgets on IT projects utilizing a wide variety of technologies; I also trained many engineers on project management office (PMO) processes and best practices, which led to ongoing success and efficiency within the organization.
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  • K&J Consulting Services, Inc.
    Systems Engineer For Cisco Systems
    K&J Consulting Services, Inc. Dec 2009 - Mar 2011
    My role at this global management consulting and technology services organization involved maintenance, installation, configuration, and standardization of hardware for data center environments. I acquired exhaustive experience with Cisco solutions. Projects I led included management of Cisco routers, switches, call managers, and terminal servers. I also maintained IT environments that included installation and configuration of Cisco and other hardware.In addition to maintaining the data center environments themselves, I established and documented standardized procedures for building hardware infrastructures and demonstrating products and processes. A unique and rewarding aspect of my role included coaching other project managers on IT processes and practices. All these efforts served to improve efficiency and communication among clients and external stakeholders, while providing the same benefits within the organization itself.
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  • Lan/Wan Professional
    Senior Consultant/Project Manager
    Lan/Wan Professional Jan 2009 - Dec 2009
    Irvine, Ca, Us
    I occupied a dual consultant and project manager role at this professional consulting and training company. Working both on-site and remotely, I designed and configured installations of complex network environments. I communicated directly with clients and team members to establish project objectives, set milestones, assign tasks, and ensure adherence to project timelines and budgets.During various stages of each project I often negotiated contracts with clients and vendors. In honing my negotiation skills, I improved the bottom line for both internal and external stakeholders, while also ensuring maintenance of service-level agreements (SLAs).
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  • Hope Community Church Rdu
    Director - Hope Job Seekers - Volunteer
    Hope Community Church Rdu Jan 2009 - Dec 2009
    Raleigh, North Carolina, Us
    I led job seekers’ groups while practicing “pay it forward” techniques in ministry and service to others. By offering my advice and expertise, I provided support and direction for those struggling unemployment. I also facilitated speaking events on relevant topics such as networking, resume building, interviewing, and job application processes.
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  • Electronic Data Systems
    Technical Delivery Leader
    Electronic Data Systems May 1991 - Dec 2008
    West Hartford, Us
    I championed various projects and programs dedicated to improving employee performance within the organization. As People Care Manager, I directed a team of 22 engineers, which involved managing individual workloads, creating monthly billing, managing performance, and leading both one-on-one and team meetings. I also helmed a Technical Delivery Leadership forum, which included defining program objectives, facilitating goal achievement, and guiding leadership meetings.Additional projects included leading a 19-person team to incorporate and manage metrics that improved the performance of our desk-side support team. Another involved executing in-depth account reviews to properly align program goals with customer objectives.
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  • Electronic Data Systems
    It Program Manager
    Electronic Data Systems May 1991 - Dec 2008
    West Hartford, Us
    I consistently led multiple, concurrent project teams through all lifecycle phases. My efforts involved devising IT strategies and developing specific project plans comprising scope, milestones, resource requirements, deliverables, risk and gap analyses, and high-level solution and process documentation. Projects ranged from $25M to $750M.During this time, I also gained recognition as a specialist in rescuing and transforming at-risk projects. An integral undertaking included my restructuring of a failing infrastructure project that was 18 months behind schedule. After careful assessment, I revised and rebuilt the project plan and resource allocations. My next step was to assemble a team, leading them in completing all project initiatives nine days ahead of the revised schedule and 15% under budget. The result was a five-year, $700M contract extension with the very satisfied client.
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  • Electronic Data Systems
    Project Manager
    Electronic Data Systems May 1991 - Dec 2008
    West Hartford, Us
    As Project Manager, I directed cross-functional teams throughout the processes of requirements-gathering, strategizing, project planning, plan execution, solution design, and final delivery. In all stages of the project I interfaced with key customers and stakeholders to identify organizational needs and report project status. Throughout my projects, I consistently work to unify needs, expectations, and schedules of customer stakeholders, resulting in on-time delivery regardless of limiting factors.
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  • Electronic Data Systems
    Infrastructure Specialist/Technical Team Lead
    Electronic Data Systems May 1991 - Dec 2008
    West Hartford, Us
    This leadership position involved assessing business needs to translate them into technical specifications and formulate complex technical solutions. I oversaw technical design projects and coordinated multiple technical teams through implementation of infrastructure initiatives with key accounts.Results of my strategic leadership included a 75% improvement in server build times, which saved 3,400 work-hours during an infrastructure upgrade that affected facilities across North America.
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  • Financial Management Services
    Network Engineer/Customer Support Specialist
    Financial Management Services Nov 1988 - May 1991
    In this customer-service-oriented position, I provided general application and PC support while diagnosing and repairing customer hardware. I also performed needs analysis and pre-sales technical support, and supervised a team of five technicians as we designed, installed, and supported LANs and installed, trained, and supported small business accounting systems.
  • Grant Thornton
    Management Consultant
    Grant Thornton Jun 1987 - Nov 1988
    Chicago, Il, Us
    This was an excellent position to hold early in my career, as it allowed me to familiarize myself with many of the skills I would go on to use and master in subsequent positions. As a management consultant, I led PC support for the entirety of the Southfield Office. I also honed my presentation skills and developed a passion for mentorship by leading computer and application training classes for clients and employees. Another important aspect of my position involved installing, training, and supporting a small business accounting system. This was a great introduction to the important financial management skills that are necessary for a successful career in project management.
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William Wells, Pmp, Csm Skills

Pmp Project Management Data Center Integration Project Planning Cloud Computing Cross Functional Team Leadership Program Management Process Improvement Ms Project Project Delivery Networking Resource Management Itil Management Cisco Technologies Scope Management Risk Management Troubleshooting Budgets Microsoft Office Cisco Systems Products Enterprise Architecture Problem Solving Project Management Office It Strategy Agile Project Management Scrum Change Management Vendor Management Leadership Process Scheduling It Infrastructure Management Turnaround Specialist Turnaround Strategy Strategic It Management Waterfall Project Management End User Training Cross Functional Team Building It Consulting It Project And Program Management Product Demonstration Executive Level Communication Technical Product Management Technical Project Leadership Unified Communications Contact Centers Session Initiation Protocol Customer Experience Ccna Software Documentation Process Scheduler Voip Wan System Deployment Pmo Ccda Itil V3 Foundations Certified Training Sdlc Active Directory Team Leadership Mentoring Ccent Pre Sales Switches Crm Budget Management Project Implementation Project Execution Risk Mitigation Scheduling Csm

William Wells, Pmp, Csm Education Details

  • Michigan State University
    Michigan State University
    Mathematics

Frequently Asked Questions about William Wells, Pmp, Csm

What company does William Wells, Pmp, Csm work for?

William Wells, Pmp, Csm works for Alchemy Global Networks

What is William Wells, Pmp, Csm's role at the current company?

William Wells, Pmp, Csm's current role is Director / Program Manager (PMP, CSM) with 20+ years’ success in IT management for global technology service organizations..

What is William Wells, Pmp, Csm's email address?

William Wells, Pmp, Csm's email address is wr****@****.rr.com

What schools did William Wells, Pmp, Csm attend?

William Wells, Pmp, Csm attended Michigan State University.

What skills is William Wells, Pmp, Csm known for?

William Wells, Pmp, Csm has skills like Pmp, Project Management, Data Center, Integration, Project Planning, Cloud Computing, Cross Functional Team Leadership, Program Management, Process Improvement, Ms Project, Project Delivery, Networking.

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