With more than eight years of solid experience in the telecommunications sector, I have acquired valuable skills that translate into transferable skills and a track record of professional growth. Throughout my career, I played different roles that shaped my career: Telemarketing - Credit Card Sales: I started my professional journey in customer service and sales, developing excellent communication and persuasion skills. Grocery Store Clerk: My experience as a clerk gave me a solid understanding of customer service and inventory management. Telecommunications Company: During my eight-year period at the same company, I achieved a series of advancements: Level 1, 2 and 3 Technician: I started as a building installation assistant, progressing to level 1 technician and, finally, level 3 technician I developed skills in warehouse management, stock control and internet installation with fiber optic fusion, playing an essential role in the HTT (Horizons) project. Junior Telecom Analyst: My responsibilities evolved into managing field teams, focused on internet installation and maintenance for Copel Telecom (today Ligga Telecom). Full Telecom Analyst: In the later phase, I worked as a Full Telecom Analyst, improving my team and service management skills. Senior Telecom Analyst: Installation and Maintenance of Wireless Equipment: I experienced a move to Huawei, where I took the lead in several activities, fulfilling the dealership's expectations. In this role, I was promoted to Senior Telecom Analyst. My professional journey has shaped my skill set, strengthening my expertise in team management, providing high-quality services and in the corporate dynamics area. My experience translates into solid skills, capable of leading teams efficiently, providing excellence in customer service and facing constantly evolving challenges.